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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1907 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers are delighted by the iPhone 11 Pro Max 256GB's superb camera quality, fantastic battery life, and great screen size. Many appreciate its ease of use and the ample storage it offers. However, some find the phone's price to be high and its weight noticeable. A few users also mentioned experiencing occasional performance issues or needing time to adjust to the absence of a home button.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 137 reviews
  • Rated 4 out of 5 stars

    Apple did it again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone, I’ve been iPhone user for years and years but the reason I gave 4 star is because the front camera sucks. iPhone 6,7 and 8 had better camera than 11pro and pro max. Overall phone is awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Incremental Upgrade from a 6S Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a replacement for my iPhone 6S Plus, which was damaged beyond repair. Overall, I find the 11 Pro Max to be incrementally better than the 6S Plus, rather than being a game-changing upgrade. That said, the camera on the 11 Pro Max much better than it was on the 6S phones; works well in low light and portrait mode is *fabulous*. Also the screen is larger (no belly button or wide black strips) and looks more vibrant. The phone is a little heavier and thicker than the 6S Plus and that bugged me to begin with. But I got used to the difference within a few days and don't even think about it now. And, in return for a little extra bulk, you get much longer battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone, but one major flaw.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been an iPhone owner since the first release. I usually won’t even leave a review of any of my previous phone I’ve owned, but the thing that bugged me the most about this phone was the fact that Apple removed the 3-D touch feature. That is the reason I am leaving this product 4 stars instead of 5. The way I navigate through my phone was so much more efficient with the 3-D touch feature. I am not a fan of having to hold my finger at a link, wait for a few seconds, even if it works. Pushing the screen harder when needed was much more effective. The phone does have a great battery life, the camera is phenomenal. The apps are always working well. Glad they did not have a glass body this generation iPhone, because they just aren’t going to hold up to when you drop it on certain surfaces.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is exactly what it advertises to be

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new phone and the upgrade was everything advertised - great screen, sleek design, new color (green), enhanced camera - the price always makes me cringe a bit but you definitely get what you pay for!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LOVE LOVE LOVE IT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if I had to do it all over again, I would have gotten just the 11 pro..was used to the size of my iPhone X, but the photos and especially the battery life and the bionic 13 chip is what sold me...no other phone comes close

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing, camera is the best, love the size & the color. Picture is much more brighter than most phones & battery life is awesome. Only thing is trying to get use to having no button.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Camera is very nice, just wish there was a 128GB

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace an 8 Plus 256GB that I recently broke the screen on. For anyone who ever had an iPhone, this is the same but the camera is a big plus. I like the low light feature, after getting used to it I have taken photos of a subject i could barely see and turned out pretty good on the image. I just wish there was a 128GB options since i used about a total of 86GB on my 8+ but I guess the price difference overall is not that bad. I do miss the fingerprint button, the Face ID is taking some getting used to. Also, when I would rotate my 8+ at the home screen, the icons would re-arrange into landscape mode, but sadly does not on the 11 Pro Max.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cost to value ratio is closing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this iphone and iOS in general. However, what is up with iphone charging $1100 for 64gb vs Samsung Note 10+ offering 256gb in addition to an SD card option for the same price? Things like this are making me take pause about my decision to stay in the Apple ecosystem. I've had this phone a week and I still can't confirm in my mind if this makes sense, to keep my iphone simply because I want everything to work between my apple watch and my ipad. To make me question things even harder, i can get the Note 10+ with 256gb for $150 less than this iphone. Are the camera's that great that it's worth this price bump? These are the things that keep me up at night until my return period expires then I'm in for the next year at least. Never the less, this phone is pretty great so I'm rating it accordingly. No idea if I'm going to keep it or not yet, though.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Love the ease of use and the camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a longer battery life, camera is amazing, and the phone is sleek and attractive

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good video quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro Great phone to capture memories through photos and videos. The phone itself is beautiful with the matte finish. Con I do find some things to be very slow like loading a page. The night mode doesn’t look any better to me when I compare it to the XS Max. The phone is a lot heavier that I have to hold it with both of hands if I’m scrolling through social media.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Great camera. Easy features. Phone is a 5 if it weren’t too expensive

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good phone, I love the large screen and the camera quality. It’s more durable than the earlier models in my opinion. The only thing I’d recommend is getting more storage because once you hit that cap, Apple will ask to charge you monthly for more space!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Up to date phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for son that loves to upgrades when new phones comes out. He loved the new phone but screen was so easy to crack.. in which it did. The price was costly also. Other than that , the upgrade had more features than his previous phone and he loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Go big or go home!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! I upgraded from an iPhone X and this is more powerful. Love the big screen on the Max. Battery is amazing too! Only have to charge it every 2 days and I’m on my phone a lot!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice phone, but pretty pricey. It is very fast and has a great camera. I do miss having buttons visible for common functions. Have to research how to navigate the phone, not necessarily intuitive for a previous android user.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Price is the only downfall.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated tech: check Decent camera for regular photos and selfies: check High def screen: check Long battery life: check Does what I need, almost can replace my iPad. But shouldn’t cost more than an iPad Pro

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome phone but, pricey.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new iPhone 11 max 256gb. The oled screen looks great and I love the 3 cameras. They take wonderful pictures. The only reason for 4 stars is because of the price. They are getting very pricey.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the size and color

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the bigger phone and midnight green color. Phone is definitely faster than my iPhone X. Battery is amazing. Has been on all day and took it off the charger at 6:15AM. Still has 70% at 6PM.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one to of the best iPhones I've ever had, not the color I wanted but it was the only one available, but has plenty of storage for what I need, and the camera is amazing!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pro Max Too Big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is very big and cumbersome. Takes great pictures but not all the time. I’m a huge fan of Apple but the Samsung Galaxy S10+ takes better pictures and very user friendly.

    No, I would not recommend this to a friend