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Customer Ratings & Reviews

Your price for this item is $25.00per month
for 36 months; 0% APR

Customer reviews

Rating 4.8 out of 5 stars with 646 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 5.0 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the iPhone 12 Pro 5G 128GB's camera quality, screen size, and battery life, frequently praising its performance and ease of use. Many appreciate the sleek design and fast 5G capabilities, although some find the price to be high. The Face ID feature has received mixed reviews, with some users expressing a preference for Touch ID. Overall, the positive feedback on various aspects outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 646 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best iPhone Hands Down

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again Apple has out done themselves. This new iPhone Pro is everything! The cameras are ready for production! You can film a whole movie on this thing. Each tap is very responsive and every app launches very quickly. So happy with my purchase and Best Buy shipped it right on out with care!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! My 11 pro max went into the River back in April. So I was in need of a phone ASAP, I use my phone for work. So I came to best buy bought a Samsung S20 ultra I liked the big phone but it’s not a iPhone so glad to have the iPhone back. I will be ordering the 12 pro max at some point.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Upgrade great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple iPhone is great- glad to get the upgrade! The camera is phenomenal. Only problem is I couldn’t pay for the whole purchase- don’t know if it’s because of ATT service, but the payment is monthly for a few years.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Seamless Transition from XS Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy made the pick-up process seamless, and it was super easy to make to trade-in phones at AT&T for the $800 in installment credits. 5G SIM card included with purchase and easy to activate with AT&T. Camera quality impeccable; beats most cameras you find for hundreds of dollars.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone 12 Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We obtained two Iphone Pro 5G phones in late December 2020. Thus far we have found them to be relatively intuitive, durable and have a great camera. We do not update grade our phones often so we were expected a difficult transition period, which has not been the case.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Apple - iPhone 12 Pro 5G 128GB - Graphite (AT&T)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Back to classic. I was waiting for this type of shape to come back. I switched from iPhone X and could feel speed improvement. Only hassle is to start activation with ATT when you transfer your existing line from other provider - so reserve few days for that.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 4 out of 5 stars

    Camera sticks out

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the camera didn’t stick out so much. Otherwise, I like the screen size and camera quality.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Good Choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t intend to get the 12 Pro but my XSMax died and couldn’t be restored so off I go for a new one conveniently on the day the 12 is released. So far I’m very happy with it and it is considerably faster than the XSMax and the clarity of everything it great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Happy iPhone User

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone 12 It’s loaded with so many features, I’m still finding out about new things. I like the size for my hand. I like that you have a full screen on the face of the iPhone,

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Another iPHONE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t upgrade every time a new phone comes out, I did this year for the camera , my 11 was basic , so, why not I splurged. I think it’s not that much better, so unless ur not happy , wait . I will say the night camera is a welcome touch.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good, if you think it’s worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Iphone 12 pro for a few weeks now and it’s definitely an upgrade from my Iphone XS. The camera quality is amazing and night photos have been the most impressive for me. The battery life is slightly better but not as good as I imagined it to be. Overall, really great device, but I would probably advise sticking with the regular Iphone 12.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this phone for 3 years and hadn’t have a problem with it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Longer batter life and better touch screen!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this phone for a couple of weeks and it’s working great. The battery last much longer than my previous iPhone and the screen resolution is much better. The touch screen also seems to work better too. So far it’s worked great!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Amazing service from staff

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great. The staff at the store in Tustin CA are absolutely amazing. The online process is not the best and has a lot of room for improvement however the team at the store made up for the challenges that were brought on!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had iphones for lord knows how long and this one has to be one of the best. I love the edges matching what the iPad Pros went to. Reminds me of the iphone 5 line which was my Favorite until the X came out.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 12 pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded from an iPhone 7 lol(don’t judge me plz) but wow the camera is amazing. I guess anything is better than an iPhone 7 but yeah wouldn’t trade it at all!! Let see how more amazing things this phone can do

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new iPhone the 3 cameras taking beautiful pictures. I’ve been able to print them and they look like real camera quality. The phone itself works great didn’t notices any glitches and the battery life is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great so far. We upgraded from iPhone 8 and the changes are easy to adapt to. Just remember they don’t give you earphones or a wall plug in for the new cord.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    IPHONE 12 & James Bank - Excellent Customer Servic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with new IPhone 12 Pro. James Banks was an awesome customer service rep. He walked me through the process. James is very patient. Love the new camera and the speed of the 5G network.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Premium phone - worth the money!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 7. The difference is night and day. Don’t hesitate to upgrade, especially if credits are available from whomever your cellular provider is. Premium phone that is worth the money.

    I would recommend this to a friend