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Customer Ratings & Reviews

Your price for this item is $25.00per month
for 36 months; 0% APR

Customer reviews

Rating 4.8 out of 5 stars with 646 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 5.0 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the iPhone 12 Pro 5G 128GB's camera quality, screen size, and battery life, frequently praising its performance and ease of use. Many appreciate the sleek design and fast 5G capabilities, although some find the price to be high. The Face ID feature has received mixed reviews, with some users expressing a preference for Touch ID. Overall, the positive feedback on various aspects outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 646 reviews
  • Rated 3 out of 5 stars

    Battery life sucks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give this phone 3 stars because the battery life is not the greatest. I’ve upgrade to every iPhone and this one, is my least favorite because of the battery life. I’m currently thinking of switching back to the 11 pro.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Wish it was better considering the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same phone reviewed same phone reviewed same phone reviewed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    IPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New Apple is great but the camera could still be better!

    I would recommend this to a friend
  • Cons mentioned:
    Face id

    Rated 2 out of 5 stars

    Returned it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned this phone due to glitches replaced it with the pro max which worked fine now today there was a software up date which may have corrected some of the glitches but not sure .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Very slick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m returning this case. It looks and feels great however it is so slick that you don’t feel like you have control when holding your phone. Plus the bottom has no protection with this case.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your hours are difficult for those who are on limited time and are not able to take care of business that is not for a pick up.....and trying to call???? Yeah no one ever answers

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stick with your current phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    honestly, it's no different than the iphone 11 pro. I wish i didn't upgrade and shelled out a $1000.. I should have put that money into bitcoin and tripled my $

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster but I like my 6s phone better. This phone toggles between 5g and wifi which has thrown me out of my screen

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 1 out of 5 stars

    Apple does it again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning how to use all the new features, especially the camera. I absolutely love face recognition - rarely have to enter my code to unlock the phone. Screen is great - wonderful clarity and colors. Good size to fit in my pocket without feeling like I'm trying to carry a tablet around.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5g doesn't work great and it doesn't jump to 4 g when not working. Annoying

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    IPHONE 12 PRO

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color options are nice, but nothing so spectacular about the phone itself. I’m already having issues with the screen freezing. I’m an Apple lover, but I know the phones aren’t worth the price. I love how Apple products sync and there are some great functions, but I can’t say it’s worth $1200.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my contacts did not transfer, The face scan does not work with a mask on the new way to sign on.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing wrong wit the phone but I to returned it back to get iPhone 12 pro max

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 12 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life isn’t the best but everything else is great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special. It’s an iPhone doing iPhone things.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Most frustrating upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the most frustrating phone purchases I’ve had in quite sometime. I’m shocked Apple would release a product with soooo many issues. I transferred my sim and It took HOURS for everything to finally load, then once it l did the phone kept crashing. Not one app would stay open, the phone kept rebooting, just a messsss. My previous phone (8 PLUS) has dropped in water, has cracked on the front and back, it has pieces missing from the back, YET.....It’s still more functional than the 12 SMH.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wrong email

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They misspelled my name in the email info so I missed out on 4 free months of Apple Music and Apple news.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy!! If you plan to use the phone outside.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally not worth the money. The screen dims in 78 Sunny degree weather. I’m not a hater buts it the truth. You can look up Overheating, or dimming on twitter and other communities to see the same complaint. Imagine not being able to see your display all summer long when your outside. You’ve been warned.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    what

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't like phone color was good hard to use my fingers are stiff

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    The 4th star is for nostalgia.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone on launch day. At the time, the camera and display were top of the line. I am typically rough on my phones as they tend to travel with me through many outdoor activities and honestly this might have been the first phone that survived the way I handle electronics since the Blackberry Curve. This generation and forward are very durable compared to older models. But, this phone is past it’s prime. It was fantastic in 2020 when it launched, and although I loved it dearly for several years, it’s already antiquated and I would not recommend purchasing this phone anymore. The 13’s and 14’s have better cameras, better screens, better battery life and more importantly better processors to make them perform better and last longer. 2 years ago this would have easily gotten 5 stars from me, but today I debated on giving it 3.

    No, I would not recommend this to a friend