Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $27.77per month
for 36 months; 0% APR

Customer reviews

Rating 4.7 out of 5 stars with 818 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the iPhone 12 Pro 5G 128GB favorably, particularly praising its exceptional camera quality, ease of use, and fast 5G capabilities. Many appreciate the phone's size and design, while some find the price to be a significant drawback. Positive feedback also highlights the battery life and ample storage. A few users expressed a preference for a home button.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 818 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with it! Great quality. Love the cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPhone 12 Pro Max

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it easy to use fast phone no complaints at all

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Mostly good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good /great photos SIZE great Battery life not the best/if you make many calls, battery drains fast/ charges fast

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    dare2

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Blue. battery life is good. But, since the latest updates, phone does have a freezing issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12pro

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the 5g experience it’s fast on the go so far.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Don’t Believe The Hype!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an iPhone XS. I don’t know, I don’t see it as much of an upgrade. The phone doesn’t feel any faster than my XS. The display doesn’t seem any crisper. The phone is thicker. The only thing I think is better is the battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best iPhone And 5G in the best company Verizon

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 12 pro

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. This is a great upgrade over an iPhone X.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    iPhone 12 Pro

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new iPhone. Super fast and easy to use!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The blue is awesome on it and is very easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Works amazing love it. Camera is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its the latest iPhone - 'nuff said

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this latest iPhone 12 Pro for my son. Replaced his 3 year old iPhone X. He can't stop talking about it. All the great new features. IMHO, iPhone's are too expensive 0 hence the low rating on "value".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Less breakable from drops, but easier to scratch

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They also say “best iPhone yet” - well, it better be since you just released it! LOL I’ve read that the glass is more drop proof, but my experience with it is that it made it easier to scratch the glass when it slides across a surface. I’m not sure of the science behind that, but it is true sadly.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    iPhones are great but getting too expensive

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone is loosing its allure. Yes, it is a great phone but, it might be my last. Just too darn expensive. $1200 FOR A PHONE! Also, Apple is getting so cheap that they don't even include a charger or a cord for the stupid thing. I have had all Apple products since 1992 and their elitist attitude is offensive. Best Buy on the other hand is great and always helpful.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Switching Back to iPhone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought a Surface Duo at Best Buy Citrus Park thinking that it is a great looking device. Unfortunately, although I like the idea behind it, the Software made my transition to Android very frustrating. So, buying this new IPhone 12 Pro makes me recall of way I am an iPhone user in first place.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not Satisfied

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first I-phone and it’s taking time to get used to. The price and quality of the device are similar to an android. The biggest issue I have had with this phone is that it keeps changing the volume for no apparent reason. I’ve checked all the settings and removed the case and it still does it periodically. For the price you pay, all that comes in the package is a USB charging cable. You still have to purchase the wall plug in adaptor to charge the unit.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    iPhone 12 pro

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my new iPhone 12 pro! Easy to use whether you’ve had an iPhone before or not. Love the privacy features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. We did BOGO deal with Verizon. My first time with an IPhone cause I've always had Android so it's a bit of a learning experience. With Geek Squad protection plan that I have they transferred pretty much everything from previous phones for daughters and me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iPhone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an iPhone. Great product. Just heads up on the charging cord, it’s not a standard usb anymore. It’s a usb-c. Doesn’t come with an adaptor either. You’ll have to buy that separately. Your old usb cord will still work. Just won’t charge as fast. Doesn’t come with headphones either.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! My phone went out so I had to purchase a new one! Great phone!

    I would recommend this to a friend