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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 392 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the iPhone 12 Pro 5G 256GB's exceptional camera quality, its ease of use, and the sleek design. Many appreciate the ample storage and fast performance, along with the benefits of 5G connectivity. While some find the device a bit heavy and expensive, the positive feedback on other features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-392 of 392 reviews
  • Rated 1 out of 5 stars

    Bluetooth makes me dislike phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst iPhone ever. If you are upgrading don’t. There are so many Bluetooth issues. I’ve replaced phone 3 times all with same issues. Don’t buy this device until they fix it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not user servicable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok, does what it says on the tin. I just wish that iphones were user servicable so that I was not forced to upgrade. The planet means more to me than having a pretty phone in my pocket.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    3 1/2 hour wait for a 1 hour service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst service ever for a new phone. Will not shop Best Buy again. For a store that doesn’t own a large part of the market anymore I would think service would be a priority. The person working on cell phones is full of crap and tried to lie about why the new phone setup through AT&T took so long. After 3 hours he finally asked for information to actually access my AT&T account which is a requirement. About our 30th new phone so lying about not knowing how to do it doesn’t reflect well.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not as good as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    okay, not as good as expected. i barely see any upgrades from Iphone 11 pro except 5G.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery drains quickly! It was tested and they say nothing is wrong with it. I’m not happy with it at all. The battery should last on a full charge for more than 5 hours.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not yet even received it. I am not a happy camper. I am already being charged for the AppleCare as of November 30 and here we are on December 11 and I have no phone yet

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Nice personnel. Helpful. Good quality

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Not Blown Away !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a long time Galaxy user, I've hear a lot of talk from the Iphone faithful. So, I decided to get one of these, because it actually makes my work easier. The Airdrop feature is still something that Samsung needs to duplicate. After a couple of weeks, this phone is "fun", but I am not blown away by it. 1. It charges sloooowllyy- I can't believe that people wait so long to charge a phone. I have Anker chargers that will charge my Note 9 in about an hour. Not so on this Iphone. It seems like it takes forever to charge. BTW, why are they still using the lightning connection? USB C is better and they use it on the Ipad pro. Confusing! 2. It is fun! Text messages are cool, the Apple emoji feature is fun. More fun than the Android equivalent. 3. It takes Great Pictures-Excellent quality. A little better than my Note 9. I would like to compare it to a Galaxy 20 or 21. At this price, picture quality should never be an issue. Still not blown away. Samsung Pay works better. Apple however, makes the experience a little better than Samsung. If I could use IOS on my Samsung phone, I might have a winner. Until then, this is a good phone for work purposes. Just my two cents.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase still i am using this phone love

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Pro and iPhone 12 Pro Max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pro and pro max are awesome phones the color of the phone is awesome if u read my review of the iPhone pro max I accidentally put found I meant recommend this phone to all anyways I recommend this phone to all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE my new phone! Apple always has the best products!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth upgrade from iPhone 11 pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of disappointed not to much difference from iPhone 11 Pro not worth the upgrade

    I would recommend this to a friend
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