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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 392 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the iPhone 12 Pro 5G 256GB's exceptional camera quality, its ease of use, and the sleek design. Many appreciate the ample storage and fast performance, along with the benefits of 5G connectivity. While some find the device a bit heavy and expensive, the positive feedback on other features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 392 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great if you want the best.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the IPhone 11 Pro. It won’t feel much different, but feels familiar. And if you enjoyed the feel of the 11 Pro, you’ll be right at home with the 12. The speed is slightly noticeable. A must for a techy, but maybe something to wait on for general phone and app use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone12pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    at first I was hesitate to trade my phone when I I saw this online, coz looks like iPhone 5 design .. but when I saw it in person It looks so durable and thick than iPhone 5.. really love this phone Good thing I’m able to trade in my old one. camera is perfect !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy process to upgrade from old iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife hadn't upgraded her phone in years (she had an iPhone 6) because she hates change. The process was smooth and easy; she was very happy. We got her the 256 gig model so she doesn't have to worry storage. Overall a very good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Much better size for me.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from an 11 pro max and SO much happier with the smaller size. This size is the sweet spot. That was the main reason for buying this one, most features the same. But the comfort and size should help with my bad decision to get the max last year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new Iphone! I would recommend to anyone wanting to upgrade! Best Buy had me in and out within 7 mins of purchase. I recommend just buying it without paying monthly payments. Definitely worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone12 Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone12 Pro is a great phone, took some getting use to after my iPhone7. The support of the Best Buy employees in transferring everything from my old phone from the new phone was excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great pictures

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone don’t know why I waited so long. Once you are a iPhone user you won’t go back pictures are amazing. I’m just team iPhone and IPhone 12 Pro is definitely it for me

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    The camera truly is great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice iphone from the old iphone. I’m extremely happy with my new iPhone 12 pro, previously i had the iPhone X. Very happy with my upgrade but price I think it is too high but it is apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone I have ever owned, and I have owned a lot of them. Crazy fast, awesome screen, does everything I need it to do effortlessly. Cannot imagine owning any other brand of phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a number of years with Samsung felt it was time to go back home via apple. With these new devices I am so glad we did, super fast and actually can tell the screen quality

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Misses

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from iPhone 8 to 12. Camera far superior. Battery life long.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An awesome phone . top notch camera and looks. We just started using 2 of them and yet to explore all features. Bought them through At&T offer. Hoping to get good support from AT&T

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    12 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE my IPhone 12 Pro. The camera is amazing! It’s taking a bit of getting used to since they went back to a square round design as in the early models. So far I’m happy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy, nice camera, and very fast. Downside no USB adaptor.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    iPhone 12 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has been good so far! The camera is really good quality of course. Some apps sort of close suddenly which is strange for a brand new phone but I don't think that has anything to do with the product. It's weird having the Face ID instead of fingerprint (and unideal during covid with masks on) but you get used to it.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Slick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded in an iPhone 7 for this model. Love this phone. Slick. Had to make some minor usage adjustments from the previous phone, but I adapted quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 12 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Nowhere else had it in stock! The color on it! Love love love it! It was my early valentine gift and I’m in love with it! The camera is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 12 Pro Gold

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice upgrade from the 10X iPhone. Has enough storage space for pics and movies. Plays most to all the popular game apps. Upgraded camera and options.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    I phone lover

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fell in love with the phone! Loving the camera, now I can get rid of my larger bulky camera! all features are amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely phone for the wife

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a 2nd phone for the wife. She loves the Gold color! Bestbuy was the only place that had this color in stock and with next day delivery.

    I would recommend this to a friend
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