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Customer Ratings & Reviews

Your price for this item is $27.78per month
for 36 months; 0% APR

Customer reviews

Rating 4.8 out of 5 stars with 848 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the iPhone 12 Pro Max 5G 128GB's exceptional camera quality, large screen size perfect for media consumption, and impressive battery life. Many appreciate its ease of use and elegant design, while the fast 5G capabilities also receive praise. However, some find the phone's weight to be excessive and the price point high. A lack of a headphone jack and concerns about Face ID functionality were also noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 848 reviews
  • Rated 5 out of 5 stars

    Panic! No land line and an import call expected!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a stressful purchase. My old phone had problems that could not be easily fixed and I needed a phone right away. That day. As soon as possible. The young man who sold the phone to me was very helpful and very calming. He was able to assuage all my fears and doubts.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    iPhone12 Pro Max 5G 128GB review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the sleekness of this phone. It is a bit heavy but I will trade that for the multiple benefits I get from using it.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Some disappointment in the screen and weight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    buyer's regret in some ways. Went from an iPhone X with a beautiful bright screen to what should have been a great upgrade. I don't hate it, and yes it's an upgrade, but the screen appears dull and yellowish compared to the iPhone X unless you have it full brightness. I know it's a hunk of a phone too, but wasn't prepared for just how big and heavy it is after rocking the X for so long.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Expensive.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Just wish it was a bit more affordable. Monthly payments are steep and not great for all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and service.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new iPhone 12 Pro Max! I got the gold and it is absolutely gorgeous. Like my salesperson said, Apple really outdid themselves with this gold color. My salesperson, Cody was fantastic. Helping me through the entire sale and set up process. I couldn’t be happier with my service.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Large and In Charge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The biggest and baddest iPhone on the market! Great pictures, screen and video quality in the phone game!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple IPhone 12 max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only own it for a couple of weeks, but loving it so far. Thanks that Best Buy was able to get me one in a couple of days. Blue one the very hot one at this time. They got it activated before I left the store. Sale associates was very knowledgeable about the phone. ❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mobile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the pleasure of being assisted by one of the best mobile assistants ever RICKY was SUPER HELPFUL with the set up of 3 new mobile lines! I can't thank him enough for his help today! Ricky you ROCK! Thank you so much for making this process so smooth and quick!! Adelina

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mobile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the pleasure of being assisted by one of the best mobile assistants ever RICKY was SUPER HELPFUL with the set up of 3 new mobile lines! I can't thank him enough for his help today! Ricky you ROCK! Thank you so much for making this process so smooth and quick!! Adelina

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New to Apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just switched to iphone from Samsung. Long story short I made a guy who hates Harley buy a brand new Road Glide so he made me buy the brand new iPhone. It's actually not bad and pretty much all the same if youre not a slave to brands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. A little bigger than I was hoping but at the time the max was the only one available. The increased size over the standard iPhone takes some getting used to. If you don’t have big hands I recommend a case that includes a finger grip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One PRIZE of an iPhone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fifth or sixth iPhone and clearly the best by far. The feel is excellent, the image quality is extraordinary and the camera system provides an array of image possibilities that easily equal a high quality SLR. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Greatest phone to have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera an the quality is great would definitely recommend this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cracked Glass Still Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a privacy screen protector and put it in an otterbox. Still managed to crack the front and back glass a few months ago but the phone is still trucking along.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ah, you can’t escape the ecosystem.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I change my phone every single year and I have to admit so far this iPhone 12 Pro Max has been my favorite phone to hold. The only only only issue is the battery since I am used to the 11 Pro Max but I can deal with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had an iPhone for many generations now and I like them, with the iPhone 12 maz being at or near the top. Still has the ease of use I'm accustomed to and syncs easily across my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were helped in the most courteous professional manner. Updating our phone was a difficult decision for us. We felt at ease buying our Apple iPhone after hearing about all the features we would be able to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Pro Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Hate that Adapter didn’t come with the phone and that the old adapter does not work with iPhone 12. Salesman was very knowledgeable in the workings of the phone and they were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Easy Pickup Good Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and no hassle when i picked it up! Love the new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    iPhone 12

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery decreases so fast but the phone condition and how fast it is great

    I would recommend this to a friend