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Customer Ratings & Reviews

Your price for this item is $27.78per month
for 36 months; 0% APR

Customer reviews

Rating 4.8 out of 5 stars with 848 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the iPhone 12 Pro Max 5G 128GB's exceptional camera quality, large screen size perfect for media consumption, and impressive battery life. Many appreciate its ease of use and elegant design, while the fast 5G capabilities also receive praise. However, some find the phone's weight to be excessive and the price point high. A lack of a headphone jack and concerns about Face ID functionality were also noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 848 reviews
  • Rated 4 out of 5 stars

    Fav phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone works great good service plan very noce

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several issues with this phone and had to have apple help me

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good purchase, online ordering at Best buy was easy and convenient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    IPhone is great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device and very dependable. Nothing else to say here.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed a little

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m still debating myself about this phone. It’s slow charging and doesn’t hold a charge i have only used the MagSafe charger think I’m going to use the one that came in the box to see if it changes anything. I hope so because I’ve gotten overheating warnings already twice since purchase

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Trade in

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded my old iPhone for this iPhone 12 pro max and happy I did so.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gold

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera , beautiful phone so far so gd o my jar for a few wks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Never had a iPhone but seems user friendly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    IPhone 12 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone died I charged it & the screen was frozen . Had to look up how to cut it off and when I tried to cut it off the Apple logo sign was glitching in and out , which is not normal .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No charger

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only got a new phone because my other phone started acting up. I don’t like how this phone DID NOT come with a charger or anything like the other phones did. It’s super big by the way.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love the phone not the face id

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s everything all the old iPhone square except it doesn’t have the fingerprint sign in which I really truly mess!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Phone quality isn’t good at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone isn’t that great but the Sale’s representative who sold it is great Jeff however the phone itself from att is trash

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had the phone for a month and already I am unable to use my speaker phone. When I put people on speaker I can hear them but they are unable to hear me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 12

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 6 months the phone is already freezing on multiple screens have not even used up that much storage

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    just get it from your local provider

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mad at myself for even buying this from Best Buy, I have to take it to apple now because it turns out that the sim card reader is bent and as a result it’s damaging the sim to the point of low service and extremely laggy data, now I have to dish out more money on top of the monthly payments because they wont do anything to try to help, I’ve gone through 3 SIM cards already

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh, It’s a phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh, it’s a phone and does all the normal phone stuff. Best perk is apple gets to decide what apps you can have or not.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know if it is the phone or the service but my calls are always going in/out. It never did it with my 8plus!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Glass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not able to use 100 based on the purchase time.love over all works well.....

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Should have 120hz, but doesn't

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just another iPhone. Nothing special about this one. I sure wish it had 120hz. It does look better I guess.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No 5G iPhone 12pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is nice but it would be better if 5G was available in my area guess i should have checked before purchasing

    No, I would not recommend this to a friend