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Customer Ratings & Reviews

Your price for this item is $27.78per month
for 36 months; 0% APR

Customer reviews

Rating 4.8 out of 5 stars with 848 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the iPhone 12 Pro Max 5G 128GB's exceptional camera quality, large screen size perfect for media consumption, and impressive battery life. Many appreciate its ease of use and elegant design, while the fast 5G capabilities also receive praise. However, some find the phone's weight to be excessive and the price point high. A lack of a headphone jack and concerns about Face ID functionality were also noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 848 reviews
  • Rated 3 out of 5 stars

    New phone who’s this

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In a world where every iPhone does the same iPhone stuff this one shines a little bit bright then the rest

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Play item favorite item love it more would

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Play item favorite item love it more My friends family and other kids in the other places

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Why phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much money for nothing better than an improved camera.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life get used to fast. After 4hrs of use battery down to half full

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s a good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone but it doesn’t come with no charger or no earphones that sucks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s an iPhone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is dumb how apple disnt included a charger and headphones on a 1k phone

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Text me watch with movies doing things to Sarah

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Text me watch with movies doing things to Sarah Love this case so much

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Quickly overheating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 iPhones; (#2)The phone looks great but during daily operation it gets Very hot for no reason! This is a major problem for me. I left a reply for Apple but I haven’t gotten response.(for both phones)

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No Wall charger

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No Wall charged included in an $ 1100 device..that's ridiculous

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not so Pro Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though my “7” didn’t update, I still liked it better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Quickly over heats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 iPhones; (#1)The phone looks great but during daily operation it gets Very hot for no reason! This is a major problem for me. I left a reply for Apple but I haven’t gotten response.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just like on tv!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good phone just didn’t transfer my number so iMessage doesn’t text android devices nor can I receive phone calls or texts nor voicemails from android devices only Apple. Really dissatisfied about that.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dislike the green tint of the iPhone 12. I miss the fingerprint option to access apps.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Erroneous transactiom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible service salesperson assigned I was buying replacement phone when actually I was buying an additional line She made me pay off my phone and was ready to deactivate my existing phone when I caught her error Had to reverse total transaction Added time to fix this mistake took double the time and caused me to miss my next appt Very bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy unless you want a carrier locked phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this phone unless you’re ready to be staying with AT&T, they will lock your phone regardless of how you paid for it. Then you have to ask them for permission to leave with the possibility of them saying no. Totally not worth it buy directly from Apple it’s a lot less painful.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 12 pro max and AT&T disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I disappointed New iPhone 12 pro max I have IPhone XR pro max work better 12 I not can get 5G because AT&T say I have to change my data plan for Unlamented cost me 60$ more for mount this is ridiculous I have Plan 9 GB only I used 4 Gb I not need unlimited plan Is ridiculous AT&T and Apple this last iPhone I buy, sorry.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like every other iPhone I had the phones gets slower with the updates.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    low battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery doesn't last long. complicated to work and big for pocket

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Constant issues with new phone- returning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new phone and the texting freezes A LOT! Have to fully shut down to deactivate texting. Also phone is not working well and people say they cannot hear me and cannot use speaker I am returning this phone!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy phones at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great but, NEVER let Best Buy do your upgrade. They screwed pretty much everything up with my account. Go to a company store to upgrade.

    I would recommend this to a friend