Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $27.78per month
for 36 months; 0% APR

Customer reviews

Rating 4.8 out of 5 stars with 848 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the iPhone 12 Pro Max 5G 128GB's exceptional camera quality, large screen size perfect for media consumption, and impressive battery life. Many appreciate its ease of use and elegant design, while the fast 5G capabilities also receive praise. However, some find the phone's weight to be excessive and the price point high. A lack of a headphone jack and concerns about Face ID functionality were also noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-848 of 848 reviews
  • Rated 1 out of 5 stars

    X or above I’d keep what you have

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the same as any other iPhone. I’d save my money if you have an X or above. The only plus side is the camera software it’s legit but if you don’t use it why by this?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    UnhappyCustomer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst phone I have ever owned. There are apparently known software issues with this iphone. Do your homework people.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    never again will buy

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible phone cuts out all the time … best buy doesn’t hold up to there customer service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AT&T sucks!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AT&T is trash. They constantly lie and screwed me over. I'm cancelling my service.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, would recommend to anyone. I love the speed and slick design.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    IPhone 12

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my IPhone 12 Pro Max….The camera is amazing!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very Basic customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales rep had very basic knowledge. Att online mentioned no upgrade fee but best buy charge an upgrade fee & the sales rep did not disclose it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t like it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like it I just hard to use I don’t know how to use it it just to hard

    I would recommend this to a friend