Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.8 out of 5 stars with 262 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the iPhone 12 Pro Max 512GB's excellent camera quality, large screen size perfect for media consumption, and long battery life. Many appreciate its ample storage and user-friendly interface, while some find the weight and 5G performance to be less than ideal. The phone's sleek design also receives positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-20 of 31 reviews
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    Worth the upgrade!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the 256 XS Max. This phone is noticeably faster, the screen .2 larger, 2x the storage capacity, camera output visibility better...just to name a few. Really enjoying the option of RAW camera files. Overall, very pleased with the upgrade decision.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Screen size

    Rated 5 out of 5 stars

    iPhone 12 Pro Max met my expectations

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new iPhone! Great battery life despite the huge screen. The one feature I do kind of miss is the fingerprint which I found easier and faster to use than the face recognition. This phone is bigger than my 6splus but still somehow seems sleeker. Setup and transfer from my old iPhone was easy. Camera is amazing! My only concern was camera lens came loose on my old iPhone so hope this one isn’t going to do that considering there are 3!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Screen size

    Rated 5 out of 5 stars

    Security, build and quality best in class

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life with the big screen on Apple that never crashes applications is a big win. If you really use your phone, a lot, this is the one to get. Seamless integration between applications and Apple's security updates lets you know what other apps are touching. Security alone is enough to sell this, but the big screen great battery and sound along with camera makes this a perfect phone for this year.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    Reminded me why I fell in love with iPhone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used iPhones since the very first in 2007, and while it’s taken me a bit to adjust to the hot corners and absence of a home button this phone is so intuitive it’s been an easy transition. Great camera, super fast processing, and a huge screen. Totally worth the upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    BYE BYE iPhone 11 Pro Max!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bye bye iPhone 11 Pro Max! This phone is simply amazing! The bigger screen is awesome! I think the best part I love is the square design fits perfect in my hands, plus the Nostalgia iPhone 5 effect! Very fast and surprised 5G is availability is pretty much everywhere!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    New Toy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is the ‘fun toy’ purchase. The screen display is large; the camera quality is excellent. The device is heavier than the last iPhone (X) I had however the pros outweigh the cons.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Screen size

    Rated 5 out of 5 stars

    Apple I phone 12 pro max

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest I phone ever made. Size,battery,camera,size,looks all excellent. This is my 13th I phone and it’s by far the best. Great great phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    iPhone 12 Pro Max

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. Easy to operate. Fantastic screen/camera. Pro max screen size is amazing. Highly recommend this phone!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size, Storage

    Rated 5 out of 5 stars

    iPhone 12 Pro Max

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple iPhone 12 Pro Max . . . so far, all good things-longer battery life, more storage and a little larger screen.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    It’s an iPhone!!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone. Big screen and Battery life is awesome and you will get used to the larger size quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Apple - iPhone 12 Pro Max 5G

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera on this iphone is incredible ! You can count the hairs on a guys beard ! Amazing ! Love the full screen compared to my iphone 7plus. The size is the same in your hand as the iphone7 plus so still easy to fit in your hand.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Bigger is better

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new phone going from IPhone 11 to the pro max was a big jump in screen size! Love the bigger screen and battery life. No issues with phone easy to get setup if you have existing iTunes and backed up phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Extremely happy I upgraded!!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase and set up…. Pictures are much better in this phone than previous iPhone 8…. Like the larger screen size when watching movies on planes!!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Iphone user

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera on this phone. It is clear with super high quality. The screen is big too!! Would recommend others to upgrade their iPhones to iPhone 12 Pro max.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Love my new phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an upgrade. Was worried it be to big. Had the xs max and it really isn’t that much bigger. I love the color and my pictures are so much more clear.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great Phone!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I go back and forth between Android and Apple but always end up going back to Apple. The Apple ecosystem works very well and the hardware quality is the best. Love the screen size for reading news and work emails. I also like their new option of enabling users to opt out of tracking across apps.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Size and color

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the bigger size that’s why I choose the iPhone 12 pro max . I love the square edges and the color but I would say I love mode if the color gold is over all the phone not just the edge. But that’s not a problem to me I like the weight too . For the part I don’t like is they’re not come with the air pods and the usb head plung LoL .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    New phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s been a great phone. Battery last a long time. Screen size is great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Mrs

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the how the camera works and that the screen is full size!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 4 out of 5 stars

    A phone with a ton of stuff that I don't need.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera, good size, and its been non glitchy. Also ridiculous prize. Upgraded because my iphone 6s plus started to be misteriously sluggish and slow from a few months ago

    I would recommend this to a friend