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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 262 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the iPhone 12 Pro Max 512GB's excellent camera quality, large screen size perfect for media consumption, and long battery life. Many appreciate its ample storage and user-friendly interface, while some find the weight and 5G performance to be less than ideal. The phone's sleek design also receives positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-3 of 3 reviews
  • Cons mentioned:
    5g

    Rated 2 out of 5 stars

    Needs Improvements

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble with my phone constantly dropping bars or it will say no service. Called apple, and they were informed it was my network. Poor 5G service. Called Verizon and they wasn’t any help at all. I shouldn’t have traded my iPhone 11 Pro Max

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Who is in control? iPhone?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon music app froze my phone from any type of navigation within my phone. I was unable to shut it down and it continually set off my SOS contact and I was eventually contacted by emergency assistance.I went to Best Buy and the geek squad was able to rest my phone. Thank you Best Buy “ Geek Squad”!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Drops Calls

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swapped it out already once. My calls don’t last longer than 10 minutes. Must be a manufacturers problem.

    No, I would not recommend this to a friend