Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.8 out of 5 stars with 262 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the iPhone 12 Pro Max 512GB's excellent camera quality, large screen size perfect for media consumption, and long battery life. Many appreciate its ample storage and user-friendly interface, while some find the weight and 5G performance to be less than ideal. The phone's sleek design also receives positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-7 of 7 reviews
  • Cons mentioned:
    5g

    Rated 3 out of 5 stars

    NOTHING impressive over my 11 Pro Max 512.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly over rated. @ ¾ screen brightness… battery over half way down in 2 hrs or less. AND NO INDUCTIVE CHARGER included just a USB “C” cable. 5G for $40 extra to “connect” sometimes (Verizon) worthless UNLESS away from my WiFi… NOTHING NOTICEABLE about 5G, retired ibm chief engineer. As for the phone.. just another screen protector $$$ and another new case $$$ (protect)… nothing impressive over my 11 pro max.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    best buy support tho.....

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning a phone at best buy is like getting teeth pulled at dentist. I mean I guess its the same at any phone store. But still support doesnt go above and beyond to help things move along more quickly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    dont buy from best buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    buy directly though apple or your carrier. best buy is worst place. compralo directo con apple o en tu proveedor de servicio.. best buy no es buen servivio.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has not been working properly. A lot of people are having trouble hearing me speak while making a phone call.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not best iPhone I’ve had , freezes can’t get my notes have to turn phone off and on .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s mid

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had issues from day one! Not too happy with the issues and glitches on this model.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    NEW I PHONE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not have all of the info transfered to my new phone. not happy

    I would recommend this to a friend