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Customer Ratings & Reviews

Your price for this item is $729.99

Customer reviews

Rating 4.8 out of 5 stars with 864 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers have good things to say about the iPhone 13 5G 128GB's camera quality, battery life, and its size. Many appreciate the phone's performance, ease of use, and the available storage. Positive feedback also highlights the lightweight design and the fast 5G capabilities. A few users mentioned preferring a higher display refresh rate and a home button, but these were less frequent concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 864 reviews
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, I recommend this for anyone who wants to upgrade.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice iPhone , but too small , pictures are no that great

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Meets expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets expectations but not exceeds. Okay with this phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Same like previous

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Can’t feel a difference from iPhone 11 I had

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 13

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezes sometimes but easily fixed when you close out apps

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 13 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have a new iPhone. Camera is a disappointment.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    BestBuy messed up with my order

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not able to use the phone because BestBuy messed up with my order and denied to give any rebases. BestBuy delayed deliver of my phone, changes in the rebate conditions from BestBuy... I couldn't activate my phone. BestBuy in-store managers were very adamant and unwilling to help with the situation.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    GreaT Phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. But I don! like the squared off edges and the fact that I have to buy all new cases because of a fractional difference in the width of the phone,from my iPhone 11.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice phone but

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone but terrible experience with customer service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Seamless transfer of account

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy transfer of apple account and app from old phone to new phone, seamless. Cellular phone is now very expensive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not set up correctly. Now sitting in the T-Mobile store waiting in a long line to get the stupid phone working.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are already using pro module I would reccoment to go with pro and not the regular one

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iphone 13 suck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    okay phone, it is not that great, os is hard to use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No question this phone!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone I activate by T-Mobile but when activated doesn’t work for T-Mobile and then return back to Bestbuy wait times!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Gap

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something is wrong with the pink model. Always has big gap between screen and metal frame. I returned the first one, the second one has the same issue. I also got the blue color model which has no issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy carrier lock phone thru Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience with this phone. After duration when I went for unlock t mobile said Best Buy did something wrong while activation so we can’t unlock. And Best Buy said we can’t do anything. Not ready to return or listen anything.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No help from the store (despite having an appt.)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store rep / cell phone desk had no idea how to transfer and setup my phone. I had an appointment for phone transfer, but she had no idea what to do. I ended up backing up the data to cloud and erasing the data from the old phone. Once I got home, I had to activate the new phone myself.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not live upto reviews.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to turn off. The button does not work, and the touch screen requires extra pressure when used.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No way to unlock phone if you get it from bestbuy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone stays locked even after paying full price. Carrier says only bestbuy can unlock it and bestbuy says only carrier can unlock.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality
    Cons mentioned:
    Display refresh rate

    Rated 5 out of 5 stars

    Iphone 13

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an iphone xs, what can I say it’s an iphone same thing every year. The battery life is amazing this year. If you don’t care about having the best camera(the camera on this phone is also very good) or a 120hz display this is the phone for you.

    I would recommend this to a friend