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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 475 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers consistently note the outstanding camera quality and excellent battery life of the iPhone 13 Pro 5G 256GB. Many appreciate the phone's size and ease of use, along with its sleek design and crisp display. While some find the weight noticeable and miss the home button, positive feedback on the camera and battery life outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-475 of 475 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is awesome! Loving it Phone battery lasts so long. Spent a week at Disney and had no issues like in years past.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    13 pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New to iPhone but do like a lot of its features camera and battery life have been excellent

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! This is exactly what I was needing and wanting in a phone!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Everything i wanted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect phone! The camera quality is outstanding. 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone and love the cinematic option. We had an amazing customer service rep at Best Buy in Alliance in Fort Worth TX. I think her name was Jayne, but didn’t write it down. Anyways she was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Iphone was at the bottom of a river for about 30 hours. Only after I got diving gear, I managed to find it. It still works perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect upgrade!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone. I upgraded from an IPhone 7 so it’s the perfect upgrade.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    13 Pro/Pro Max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, easy to order….however requested trade in and no further guidance was given even went to Best Buy in store and they had no idea I was talking about

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone! Upgraded from the iPhone XR to this one. Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone it has wonderful specs and great everything

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Preorder is a joke - Phone looks cool

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I won't be preordering with BestBuy anymore. I pre-ordered as soon as the phone was available for preorder and I still don't have the phone. I was told that my phone was delayed and that they don't know when it will be available for pickup. I'll be taking my business elsewhere - next time I'll order from Apple or Verizon directly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This sucks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the iPhone 13 Pro Max on the 9th and estimated shipping date was the 29th, so now I have a shipment delay and have to wait till best buy emails me when the phone has shipped

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never pre order with bestbuy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered at 705 on launch day, guaranteed delivery on release. They didn’t ship it till the night of release and it’s coming the following week. NEVER pre ordering with bestbuy again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    loose your trade in at Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they don't know what they're doing as far as carrier activation now ive got to fight w them and Verizon to get my trade in back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    First and Last time preorder via online/delivery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make the preorder on the available date and eta is October 8. Did not meet Expectation / guarantee of delivery.

    No, I would not recommend this to a friend
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