Customer Ratings & Reviews

Same as last yerar really no differences that matter if you have the 13 or 14 i would skip this one

Great phone. Will work well. Look forward to using it for many years.

While Apple's sleek designs and innovative technology often garner praise, it's crucial for buyers to be aware of the challenges lurking beneath the polished surface. My recent experiences with Apple's software reliability, failed promises, and frustrating customer support reveal glaring inadequacies with a bureaucratic system more invested in redirecting problems than genuinely solving them. When purchasing an Apple device, one might not realize they're also investing in the software and accompanying support services. The intertwining of these elements means there's no clear avenue to critique the services in isolation. It seems the only channel to air grievances about Apple's services is through a review of their tangible devices. Even more concerning? There appears to be no direct feedback mechanism within Apple that works towards genuine improvement. I invite others to leave tales of their own apple horror stories in similar reviews. Regrettably, my own experience with Apple's support has been nothing short of a nightmare. For three agonizing months, I sought assistance for an issue with my daughter’s device. Despite sending them detailed logs and error screenshots 70 days ago, Apple's response has been nonexistent. Their senior advisor promised a follow-up, which never materialized. When I took the initiative to reach out, they suggested restarting the entire troubleshooting process, disregarding the countless hours I've already spent on the issue. Evidently, Apple’s “policy” forces customers to revert to the rudimentary steps of problem-solving, like "let's reboot the device", even after extensive back-and-forth. My patience ran thin during a call with a “senior advisor” who, instead of assisting, chose to end the call and inaccurately report that I hung up. All because I told him I wasn’t starting over again due to Apple’s own failure to follow through. My time and effort are important too, and the absence of an escalation process and the inability to break away from a cyclical support system is profoundly disheartening. A particularly alarming incident occurred after the latest iOS release. Parental controls, meant to shield young eyes from inappropriate content, have catastrophically failed. Content, including mature movies, are became accessible to my young children overnight. The only way to fix it was to turn of all family sharing, breaking numerous other aspects of the Apple ecosystem. This isn't the first instance either; a previous iOS update presented similar challenges. Apple's silence and lack of accountability on such a severe flaw are unacceptable. While Apple's hardware might dazzle, their support system and software reliability are in dire need of introspection and overhaul. The bureaucracy seems more focused on redirecting issues than genuinely resolving them. It's disheartening to see a brand of Apple's stature falter in such fundamental areas. Potential buyers and users should approach with caution.

Traded for a computer. Computer had malware. Brought back and canceled trade. They gave best buy credit I said I didn't trade best buy credit I need the phone. They said buy phone with credit no worries. Credit given is $600 less than phone.

Not that good product just advertising not buy it just the same as iPhone 14

I've had the worst time with the new iPhone. First of all, you can't open your new phone and plug it in. They don't include a connector to the wall and your old cords won't work because it's new technology. Why wouldn't they give you an adaptor? The camera has been blurry. Way worse than the iPhone 13

My husband waited 3 and half hours to get assistance with this and the other phone not satisfied at all

Wouldn’t bother upgrading from a 14 or even a 13. Basically the same phone, no major upgrades. Would wait until next years.

If you have the 13 or 14 dont bother unless you just want to have the 15 for the name. Not much difference between them

No features compared the the previous generations and compared to the price

Don't buy from them, phone is permanently locked to the carrier they sold you.. im struggling with this unlock the phone thing they unlock your phone and when you try to activate with other carrier locks again. DONT BUY! Even tho they tell you wait 60 days, doesnt work DONT BUY!

How is a phone released on the 22 of September but yet no one has the Pro max in stock and shipping says late November?? Why release a phone if they are still sitting in China?

Been over a month still haven’t gotten my phone and still hasn’t had any progress charging my account multiple times randomly.

Horrible experience I bought a brand new iPhone and when I got home and opened it it was a empty box