Customer Ratings & Reviews

The employee been helping us and are knowledgeable

Not a good value for the money. Go with the air or the 17 PRO for the little extra money. You won’t be disappointed with one of those but the 16e is a good beginner phone or first phone for a child perhaps but that’s about the best I can say for that particular phone.

a little over priced for the features and size but overall a near good phone!

I am extremely disappointed with Apple and Best Buy’s handling of holiday purchases. Do not be fooled into thinking the holiday season means extra flexibility. If you buy an iPhone, you are locked into a rigid two‑week return window—no grace period, no exceptions. Membership status offers zero benefit, and even attempts to upgrade your phone won’t help. This policy is unacceptable during the busiest shopping season of the year. Customers deserve better than being trapped by arbitrary two week deadlines. Apple and Best Buy have chosen profit over fairness, leaving loyal customers frustrated and stuck. Consider this a warning: if you purchase around the holidays, you risk being left without options.

This was a fraudulent order. We reported it to BestBuy staff and requested the order not be delivered. We told you we had reported it to police, and BestBuy still delivered it to the criminal who ordered it. We did not order or receive the product.

Bought it as a Christmas gift for my daughter..but its a basic phone and she dont like it ..so I have to return

I had to return after about 8 days of owning it. It repeatedly froze, went black, back to logo screen and rebooted every 3-5 minutes. The customer service rep told me this was a known issue with the 16e so I am unsure why I wasn't warned about it by the sales rep.

They don’t price match Very disappointed and unacceptable customer service

Not a great iPhone to own due to less features. The regular iPhone 16 and newer are better because for example, they have the side camera button and more rear cameras.

Best Buy does not inform Customers that these phones are carrier locked. After purchase buyer will get to discover and they will not help in anyways. Very bad experience I have

The phone was horrible from the time we turned it on return same day.

Ordered online which was super simple to navigate and then picked up my item in store the same day. Item works great with no problems.

Everything about the phone is really good. Service from BEST BUY is always the best.

My daughter loves the color and of course loved being upgraded from a mini iphone. The white is classic and timeless, gives her the options to use whatever kind of cases she would like to.

I love Apple. I a huge fan. I use for all, to take photos, games

Phone is great and Best Buy price was $50 less than Apple.

GREAT PHONE FOR THE PRICE AND SIZE, AND MY FAVORITE COLOR

Nice and easy to use new phone of the day nice white I phone

Got this phone for my 10-year-old daughter and it is great as all the awesome perks of the higher end iPhones yet saved you some money on your pockets

Little more difficult than my 12. My daughter has had to guide me through changes.