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Customer reviews

Rating 4.7 out of 5 stars with 361 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers express satisfaction with the iPhone 16 Pro Max 256GB, particularly praising its stunning camera quality, overall performance, and amazing battery life. The larger screen size and fast processor speed are also well-received. However, some customers have expressed disappointment regarding the lack of AI features and have reported issues with customer service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 361 reviews
  • Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded because our phones were reaching the end of their life and capacities. It’s more of the same. The AI tools are good, but not groundbreaking. Only downside is AT&T processed our trade in phones incorrectly and gave us less than the quoted trade in price, but that’s not a reflection of this product or Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    16 Pro iphone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my iPhone 16 Pro for its great camera and storage!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the cell phone and everything was bought very quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr J.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is amazing. The staff at Best Buy did an exceptional job getting our information changed over to the new phones and got our accounts merged. Would you recommend to anyone?

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love my new 16 pro max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a number of iPhones and Apple products. The new 16 pro max was a great upgrade from my 14 pro.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I have ever used. Thanks to Best Buy for giving me apple coverage for free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took way too long to purchase the phone. Then my debt card was charged 2 times because your system must have been down. So I opened a charge card and it was charged also. Had to be on phone to get that all corrected!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was exactly as described and works perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's is an iPhone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a iPhone it does its job. My daughter doesn't know how to activate the intelligence setting so to me it is still a dumb iPhone. But does all the iPhone stuff. Good phone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New phone in 6 years

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone it does everything I need it too

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone! Camera is amazing! I had no problems getting activated with my provider.

    I would recommend this to a friend
  • Cons mentioned:
    Ai features

    Rated 3 out of 5 stars

    Leaves a lot to be desired.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple is just Apple. They lockdown their devices way too much still, and iOS 18 is a glitchy mess. I get lockups and this phone isn’t up to par with competitors such as Samsung, Google, etc. as far as AI. Siri is still the basic Siri and for the price I’m dissatisfied trying Apple again. Going back to Samsung and staying there.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    IPhone 16 pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iphone sixteen pro max, it's really nice.I like the site button for the camera

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy processing the request. Phone came in in good shape.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new IPhone! Never once have had an issue. Love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    16 pro max

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough. Has some connectivity issues with wifi and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    16 pro max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been wanting this product. Decided to come into Best Buy to look but ended up buying the 16 pro max. Had good customer service, all my questions were answered. I left with a purchase, thank you Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great update

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the new iPhone 16 pro max. I tried on my 13 pro max. Super easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone Apple Pro 16+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Great phone and my sales rep was wonderful who helped me transfer my data! Awesome experience. I went first to AT &T store but no inventory so they referred me to Best Buy where I have the Best Experience!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great iPhone , good camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone is working perfectly, good quality and new options

    I would recommend this to a friend