Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 355 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers express satisfaction with the iPhone 16 Pro Max 256GB, particularly praising its stunning camera quality, overall performance, and amazing battery life. The larger screen size and fast processor speed are also well-received. However, some customers have expressed disappointment regarding the lack of AI features and have reported issues with customer service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 355 reviews
  • Rated 5 out of 5 stars

    Great iPhone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has a new app under health called Vitals that will help with your heart rate, respiratory rate and sleep duration. Can help start a satellite connection to contact emergency services when a call won't go through.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Liked it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone enjoying the features everyday. Recommend to buy this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can’t go wrong going to Best Buy to get an iPh

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely satisfied with my purchase would definitely recommend anyone to go to Best Buy for their purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love best buy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice employees and clean store. The employees showed and explained everything I was looking for and explained other choices and prices. When I need other electronics Best Buy will be the first place I’m going to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great job

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new iPhone 16 Best Buy associate was quick and easy to get me all together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A new IPhone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love getting a new IPhone and Best Buy is the only place to get one, especially since I’m not young. They are always there to assist when I have problems or questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone great service and very easy to setup with team

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Phone review

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Just nothing new or ground breaking. Better screen and camera

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    16 pro max

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    still missing features and the screen response when typing will gie me a hard time i end p having to repeatedly press the some number like ten time before it works. the camera on the other hand is really good with pics or recording

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPHONE 16 Pro Max.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my wife’s phone from the 13 Pro to this 16 Pro max. It has a lot of cool features. Especially the button on the right side bottom to access the camera quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPHONE 16 Pro Max.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my phone from the 14 Pro max to this 16 Pro max. It has a lot of cool features. Especially the button on the right side bottom to access the camera quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Buy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most iPhones have minimal upgrades but the new Siri with Ai works amazing. Its comes with more storage and the Ai can read your messages in the language it was written. It is worth the upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16promax

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with the purchase the employee that helped me was wonderful informative and knowledgeable. I would pick to purchase from him again. Thanks Marcus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great product. The staff member who helped me put things together was very nice and helpful

    I would recommend this to a friend
  • Cons mentioned:
    Ai features

    Rated 4 out of 5 stars

    No AI freatures

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, coming from an android,but still no AI features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone Purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was buying this for my wife as a Christmas gift. I knew nothing about which phone to get. They provided excellent customer service and helped me make the right choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing experience

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing I love it I always buy anything electronic at best buy they r best for me aging I m so excited to buy everything in Best Buy thanks appreciate

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    About Same size as the 14 promax

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charges fast, don’t really care for the extra camera slide/button, wish it was a little bigger

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone from BestBuy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dre likes his phone working properly off purchase. Can’t go wrong with a Best Buy purchase, fast, reliable and outstanding customer service. Phone works wonders!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All around better

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The upgraded from the 13 pro max. Huge difference! Especially cell data speed!

    I would recommend this to a friend