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Customer reviews

Rating 4.7 out of 5 stars with 361 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers express satisfaction with the iPhone 16 Pro Max 256GB, particularly praising its stunning camera quality, overall performance, and amazing battery life. The larger screen size and fast processor speed are also well-received. However, some customers have expressed disappointment regarding the lack of AI features and have reported issues with customer service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 361 reviews
  • Rated 5 out of 5 stars

    iphone 16 pro max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was super helpful to get the new phone setup! Thanks team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was wonderful product love it more then anything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16 pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it it awesome great iPhone love the update they have on it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16 pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it it awesome great iPhone love the update they have on it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty good phone feel good in a hand and enjoying the new features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rod

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She loves it And very happy about the feature in it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Great prices. Would never go anywhere else

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keith

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to learn new phone. Updated from iPhone 7.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing camera options and accessibility . Very happy with purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely buy this phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most home is perfect! The color is beautiful and it works so fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16 pro max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service at Best Buy set up my new iPhone no wait at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple IPhone Pro Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never Disappointed in Apple! Great features & accessories.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saini

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product & Excellent customer service in store

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Senior cell

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of movement has a mind of its own. Good cell for seniors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite phone yet! So many new skills to learn.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied with your service thank you thank you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lady that helped me was fabulous, in and out in under 10 minutes, but didn’t park my wife’s imei so it didn’t take the service from her phone right then, well 4 hours later I finally get back home to my wife and she had no signal the whole time while having the kids at the house. I like Best Buy but come on, it’s really not hard to listen to the customer and ask questions..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Promax 16 256gb

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not shabby one bit. Very responsive to touch compared to my old 13 pro max. Definitely worth getting….

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service and Switching over

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone, but the service is terrible. I have not been able to receive any calls or text messages since switching over and its been 1 month. ATT is unable to assist me with the issue so I am basically stuck paying a bill and my phone off without being able to receive calls or text messages.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Michael Idusuyi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleases about the way it was very fast for delivery

    I would recommend this to a friend