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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 363 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers express satisfaction with the iPhone 16 Pro Max 256GB, particularly praising its stunning camera quality, overall performance, and amazing battery life. The larger screen size and fast processor speed are also well-received. However, some customers have expressed disappointment regarding the lack of AI features and have reported issues with customer service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 363 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Buy is the best, best associates, & products!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new iPhone 16 pro max! Perfect size and clear display (for older eyes!). I haven’t even scraped the surface as to what this phone can do!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New phone, who dis??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace my water damaged phone and Best Buy was the easiest, fastest, and cheapest route possible! Loving my new iPhone everyday!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone! Been over a year now and I can’t complain!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Finally some dang Customization on IPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best IPhone to Date with Customization! About freaking time APPLE!!! We are not all sheep. lol But great display brightness for outdoor, fast as always, and customization is getting better and better to make it your own!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love my new Samsung 25+.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone! The size is perfect, not too large, not too small; and it's so easy to use. The customer service was great, and the employees took time to answer all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loved this phone. I had it the entire time until I was able to upgrade to the 17 pro max

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Fast and great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superfast iPhone with a great camera. The camera action button is what has been missing on this phone. I’m super excited for the AI feature whenever the update releases.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    A Must Have Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say upgrading from the iphone 7plus to the iPhone 16 pro max was a good choice having the pro max this phone is amazing similar to the 7plus except for the home button and camera and some different features and commands

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    iPhone workhorse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone always comes through with nice subtle updates. I’ve upgrade every year since the 3gS. No complaints here. Battery actually lasts me all day with continuous use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 16 pro max is a reliable phone that gets me through out my day although I would want more battery it’s great

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Best Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome equipment iPhone 16, I think this is one of the best phones put out by Apple. Its amazing, I have to tell the phone to shut up sometimes because it thinks for you... Unbelievable....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iPhone 16

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable and modern IPhone. Used in my everyday life to improve my lifestyle

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelent iphone 16 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iphone 16 pro max is really nice i dont have any issues i love it

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    New IPhone 16

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always love when I get a new phone. It’s big and the camera takes good pictures

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good color, also very good performance and excellent camera

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from the 15pm for the better battery and i have no complaints yet

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New iphone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having the latest and greatest technology. So glad I traded up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone pro max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I phone pro max my son love it he went from a 14 pro max to a 16 and he said he loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality phone love all the features and benefits Apple offers

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I wasn’t sure how I’d feel about the black titanium but it’s really sleek. The phone is bigger than the previous pro max models but not too much of a difference. I can’t wait for Apple Intelligence to see what all it can do.

    I would recommend this to a friend