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Customer reviews

Rating 4.7 out of 5 stars with 355 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers express satisfaction with the iPhone 16 Pro Max 256GB, particularly praising its stunning camera quality, overall performance, and amazing battery life. The larger screen size and fast processor speed are also well-received. However, some customers have expressed disappointment regarding the lack of AI features and have reported issues with customer service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 355 reviews
  • Rated 5 out of 5 stars

    Buy the phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new phone! The Desert color is more pink than I thought but it is beautiful. Great experience. Walked in Best Buy to pick up my phone on release day and left with it 10 minutes later.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new iphone 16 promax. Has av great camera.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this phone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone it gets a lot of backlash but i think it's perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Pro Max is worth the investment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best iPhone I've ever had. The pro max is worth the price. I've had phones since the 3 and this one is my favorite by far! Has the guts to be future proof for several years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Business Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My third I phone. All purchaced from Best Buy. I could not be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprise upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprise upgrade for my wife. She was unaware of some of the features and has had fun learning alm of the new tricks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so so much it is pretty and so useful for me

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Apple - iPhone 16 Pro Max 256GB -

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of the silence button.. You have ringer on and it can be pushed in your pocket and turn it off. Should have stayed with the old flip switch. Not noticing anything better than my 12 was except a bunch of apps I wont ever use taking up the memory. Would have returned but I mist it by a day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love! I love the Apple Intelligence, and camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Very knowledgeable salespeople and great service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone 16 Pro Max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it, the phone is the best so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sr

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic phone everything is wonderful has moor things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient Iphone purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed new phone fast. Best Buy purchase with ATT trade in efficient and quick. Added value of AppleCare included saved me $$$$

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s Apple…it’s great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 16 Pro Max is a fantastic upgrade from my older 11 Pro Max. Could not be happier with my purchase. My thanks to the Best Buy representative who made it easy to move it into my current cellular plan and enable the trade in of my old phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16 pro max Natural Titanium

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone! It’s lightweight and my color (natural titanium) matches perfectly with any phone case! The purchasing experience was way better at Best Buy than it was at the actual carrier store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meets Expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came exactly as expected, only thing is no service when, still waiting for account to be unsuspended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product and service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product and service was great! The team member was able to help me set everything up easily!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the phone for the photo editing and it could use better technology. Not super impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    16 plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new IPhone. I have not had any issues with this phone. It’s very easy to get used to using.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Upgrade

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgrade from the iPhone 13 Pro Max so is clear the upgrade for me. I used to upgrade every year but I think every couple o 3 years is the best because you can feel the changes

    I would recommend this to a friend