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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 362 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the iPhone 16 Pro Max 256GB, particularly praising its stunning camera quality, overall performance, and amazing battery life. The larger screen size and fast processor speed are also well-received. However, some customers have expressed disappointment regarding the lack of AI features and have reported issues with customer service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 362 reviews
  • Rated 5 out of 5 stars

    Great iPhone , good camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone is working perfectly, good quality and new options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone Apple Pro 16+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Great phone and my sales rep was wonderful who helped me transfer my data! Awesome experience. I went first to AT &T store but no inventory so they referred me to Best Buy where I have the Best Experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new iphone 16 promax. Has av great camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone it gets a lot of backlash but i think it's perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service, quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and an even awesome-r tech crew they have that helped us purchase and gave us the info of what to buy with it, thanks for the help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so so much it is pretty and so useful for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Pro Max is worth the investment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best iPhone I've ever had. The pro max is worth the price. I've had phones since the 3 and this one is my favorite by far! Has the guts to be future proof for several years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    16 pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and much quicker response. Programs work together better. Pictures and videos much cleaner and better true colors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love! I love the Apple Intelligence, and camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16 Pro Max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it, the phone is the best so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sr

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic phone everything is wonderful has moor things

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Apple - iPhone 16 Pro Max 256GB -

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of the silence button.. You have ringer on and it can be pushed in your pocket and turn it off. Should have stayed with the old flip switch. Not noticing anything better than my 12 was except a bunch of apps I wont ever use taking up the memory. Would have returned but I mist it by a day.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It’s Apple…it’s great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 16 Pro Max is a fantastic upgrade from my older 11 Pro Max. Could not be happier with my purchase. My thanks to the Best Buy representative who made it easy to move it into my current cellular plan and enable the trade in of my old phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE!!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my iPhone! I have always been an Apple user and will never change!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an Apple product, it’s great!! Love the newest features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprise upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprise upgrade for my wife. She was unaware of some of the features and has had fun learning alm of the new tricks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love It. The Ouality, I Oive The Fact I Gotta New Phone That’s All.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy phone buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone buying process I could have asked for so fast and easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16 pro max Natural Titanium

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone! It’s lightweight and my color (natural titanium) matches perfectly with any phone case! The purchasing experience was way better at Best Buy than it was at the actual carrier store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has a new app under health called Vitals that will help with your heart rate, respiratory rate and sleep duration. Can help start a satellite connection to contact emergency services when a call won't go through.

    I would recommend this to a friend