Customer Ratings & Reviews

Never buy a phone or network plan at Best buy. The representatives are not well trained or are new to job who will screw up your profile with the network. I am still paying for their mistake. Product is good but service at best buy sucks.

Phone was great. Just needed to get one with more space.

Love the phone just hate that I’m sitting here waiting on an update so i can bring Siri back. I could have waited if i knew this was going to happen

Never again After 1000$ tred in Received bill for 850$

Experience was horrible I was charge 1300 upfront on a phone I was supposed to got for free on contract with a trade in luckily I did have the money to purchase so I didn’t end up looking crazy

This phone is slow, the processor on the phone is not what I expected

Strongly recommend not purchasing a phone if you have verizon and you are doing a trade in. I did not get the credit i should have gotten. Verizon blames Best Buy and Best Buy blames Verizon.

Upgarding to 18.1 it take hours If you going to transfer allow many hours

Best Buy did not honor offer and then charged me restocking fee. Will buy phones straight from carrier.

Do not recommend gave me problems since day one went back and switched to samsung I love it.... First of many!!!!!

The phone is fast and has great resolution. The batteries lasts longer than other iPhones I have had. The camera takes amazing pictures!

We ordered three phones and still have only received one with no update on when the other 2 are arriving.

I like the size and the new features, like the camera button and the new silence button. Overall satisfied with my purchase. I’ve been purchasing iPhones since the iPhone 4 came out and I’ve never been disappointed.

Hey there, I'm having trouble with the screen on my brand-new iPhone 16 Pro Max. The touch response is particularly poor around the edges and corners. Sometimes it hangs as well, making navigation frustrating as l often need to tap several times. This is a serious issue l've not faced with my other iPhones. Could someone please advise or help? Thanks! iPhone 16 Pro Max user

Very good, works well, big display, long battery life

Everything Apple showed in their commercials and advertisements on the new Siri and Apple intelligence still not even available! And sounds like they won’t be for awhile. Should have skipped this years phone as I’m sure all the features they advertised will be closer to the next iPhone. SHAME ON YOU APPLE!! you are the biggest tech company in the world. No excuse!

Lied about always on display. Shuts off whenever it is in a dark room or if you don’t use it for an hour or two.

Best Buy is GREAT APPLE sucks lately New updates everyone hates. Apps disappear easily Trying to find photos is a puzzle Apple used to be the best Phones slow down after purchase Lock up Jam up I’ve had more iPhones than you have fingers, but they seem to be getting worse instead of better I don’t think they care about the customers or listen to them anymore And every time a new phone comes out the last model starts messing up

It’s the same phone with an additional button. Apple hyped up Apple intelligence and has it all over the advertisements which is not released with the phones. When I picked up my 16 pro max I was told it does have it when I asked about it. Advice for Apple would be don’t advertise and hype something that’s not even out yet.

I think the advertising practice Apple chose on iPh16 is deceiving and unfair market practice. Apple Intelligence... And then fine print is "coming soon" ... So they announced a product that was not ready to be released... It is DISGUSTING... But I don't care, because I had iPhone; ne time, and never again. Biggest market scam mobile devices world has ever seen...