Customer Ratings & Reviews

Very good customer service and I would recommend best buy as the number 1 store in America

Upgraded Apple iPhone: Previous Apple SE 3rd generation to Dec. 3, 2035 Best Buy purchase- Apple iPhone 16e. Positive iPhone use/results. Best Buy Grapevine, Tx store managers: Maria, James & Caleb: Excellent customer service. All 3 mgrs: Immediate customer assistance, communication, while maintaining a humble demeanor! Laptop purchased 11.28.25- Geek Squad transferring prgms & data to new LG laptop. Pickup scheduled for Sat Dec. 6, 2025 BB Grapevine, Tx. 12.4.2025

So far so good, I'm learning how to use it every day it's a big step up from the iPhone 7. Takes very nice pictures even if it's a 16E and the battery life is excellent

Great phone, easy to pick up, only took a few minutes I was in and out. The phone works great highly recommended.

I'm enjoying my new iPhone 16E. Easy to navigate, photos much better than my previous phone. Great decision to get this iPhone 16E.

For the money it was a smart buy. I intended on buying a refurb but comparing features and getting a warranty, this fit the bill. Camera is much better than my 6SE. Easy to set up too. Happy camper. if you don’t need every bell and whistle just want an updated workhorse, I recommend the 16e.

Love this new phone. It’s just what I need to stay in touch and have all the options avail to me without added options that I prob won’t use For those wanting a new phone but don’t require ‘add on’ with the 16e other devices give this a try

Very good affordable phone. I have had this phone for half a year and it has worked for what I need it for

Works well, easy to use, great for seniors and user friendly.

Great value for the phone still fast even though it's base model and has good battery life when compared to iphone13s

Outstanding medical records easily accessible. Goes with medical watch. It's larger and heavier than I would like, but not willing to pay more.

I updated from an iPhone. 7. I am very happy with the new features on my 16E and it’s easy to get used to. I don’t have to recharge the battery as often.

Online reviews and a Youtube review concluded: If you're replacing your iPhone SE, this is what you want. What I've discovered is that the 16e is much better, many improvements, a bit bigger than SE but small enough to operate one-handed. The learning curve wasn't as steep as I thought (I'm 71 y/o).

I haven't picked up the phone yet but the service i received was outstanding. I had a lot of questions and the salesman spent a long time with me.

Perfect fit for personal or business use. Provides fast communication, and multiple uses for efficient use of time.

I love my new iPhone 16 e My previous iPhone was a 12 and there have been a ton of improvements. I’m still in the process of learning all the new features

Still getting use to the lay out of iphones but I like it a lot so far...

Great device! I satisfied with everything. Didn’t regret of buying it.

I said good because I am still learning how to use the phone. So far my hearing aids have been connected and that is wonderful. Ask me again in a month or two and it might be excellent

Upgrades are always better than the last phone. Camera still just as nice good quality pictures