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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 978 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers find value in the camera quality, ease of use, and screen size of the product. Many appreciate its lightweight design and fast LTE capabilities. However, some customers express concerns regarding battery life and the product's cost. Other criticisms include the software and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 978 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly! Should of made the switch from Android to Apple years ago!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    its an iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Writing this review on behalf of my wife who uses this phone even though I bought it. This is her first iphone. She had used a couple android phones that she didn't really care too much for. The primary reason for getting this phone was for reliability but to also see what all the hype surrounding the iphone is all about. After a month of use she kinda wishes she went with the S3 but is still content with the iphone 5. Basically there is nothing special, its just another phone. The build quality is fantastic, however. Love the metal finish.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Was a good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great in the beginning then for the past 6 months I haven't been able to really hear people who were calling me even though the ear piece volume was all the way up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Our purchasing of it was horrible though. Terrible experience with clerk at Best Buy. Shopped Best Buy to take advantage of a sale, it was a good price. We like the product very much but our entire purchasing experience was a disaster. After completing a survey the store did follow up with us but we still felt very disappointed with Best Buy. Likely will not return.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Everything is great but the battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an iPhone nothing spectacular faster lighter better I'm sure there are a million better reviews. Battery life is the only thing lacking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Overall Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was torn between staying an Android user or switching to an iphone 5. After a lot of research, I decided to switch to the iphone 5. I was tired of resetting my android once a day. After a month of using the iphone, I've determined that it's a great phone but it does have the "one size fits all" aspect. There is no way to customize it like an Android. Overall, it serves my need.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great upgrade compared to iPhone 3 or 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super for business & personal use. Functions are great & easy to use. Upgrade is & was easy, service at best buy was very good & attentive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great camera for my first smart phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first experience using a smart phone and I find much easier than I thought

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera & sounds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! It takes amazing pictures and the sound quality if great too!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Apple I phone. It works great. Good sound and picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put on and take off. Accommodates camera feature without difficulty.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I replaced my Droid X with my iPhone 5. I love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone is much better than my Droid X. Easier to use. Very user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone and well worth all the hype.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The IPhone 5 is an excellent phone which looks great and is packed with features. Call quality is excellent and the battery seems to last a long time before recharge. Being new to the Apple family, I could have used a basic set of instructions on how to set up the various features. None were included in the box. Instead I had to purchase a supplemental manual from a bookstore.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Overall good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great phone, I wish battery lasted longer, and more options on camera

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simply the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely a cool smartphone! Fits well with my needs,and easy to operate,!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love this phone!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is perfect for me, love the quality of the pictures and videos!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing device. The best yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an iPhone 4 and this one blows it away. So many little things are better

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It is very easy to use and has all the bells and whistles I want!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lighter than my previous Iphone 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my new Iphone 5 and (of course) had to get all new accessories because the new size and lightning connector means nothing I used for my Iphone 4 would work. That's typical of Apple and one must expect it whenever changing to newer gear. I think the new lightning connector is a worthwhile change because I find it MUCH easier to insert while my Iphone is in its case.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good phone, nice size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, excellent camera but Apple should not have changed to connection to electric appliances (stereo radio, wake up radio, etc).

    No, I would not recommend this to a friend