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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 978 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers find value in the camera quality, ease of use, and screen size of the product. Many appreciate its lightweight design and fast LTE capabilities. However, some customers express concerns regarding battery life and the product's cost. Other criticisms include the software and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 978 reviews
  • Rated 5 out of 5 stars

    Love this phone! It seems to do everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. I love the whole Mac experience. Now that I am used to it I will never go back to anything else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 5 is an attractive and well-built phone. Call quality is excellent. LTE on Verizon is impressive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, LOVE my iPhone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited to be eliigible for an upgrade phone and that very day, we bought two iPhones. I could not be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera and excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this phone. We recently went to Disney and the quality of video and photos is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new phone. No problems so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my new phone. Best decision I've made changing to the iPhone from android. Haven't had any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone with the quality apple OS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is another great phone from Apple. Going from Android to iPhone two years ago and I'll never go back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but home button goes out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone seems to be doing ok except the home button goes out once in while. You have to restart it often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, still learning on it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so wish I could of grown up with the iPhone starting with the3, the battery life is fantastic! I live it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great size!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the phone. I wish there had been bigger updates from the 4s to the 5 but I still love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for me, very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, changed over from being android user, does not lock up like my old phone used to, very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera, apps , etc.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased! I loved how knowledgeable the staff was. Insurance plan is great for I have small children!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Consistently Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Essentially, the battery life is good. The sound could be better as well as the front facing camera. The lte service is a plus.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Lacks battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked my iPhone 4 so much I decide to upgrade to the iPhone 5. The only drawback is the battery life and different style charger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good upgrade from the 4s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this more than the 4s and loved how best buy does the trade in so basically got this phone free!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still getting used to the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the new phone. I got a good deal on it. I wasn't happy that I had to pay a few for the activation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Droid user no more. Love my iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it all. Cloud is my new best friend. Easy to keep everything organized and to share with others. I recommend this phone for anyone that wants to simplify their lives.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My daughter, son in law and son each have one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my age and being in retirement it's a part of the new technology thiat interested me. Believe I'm beginning to get a handle on using the various features of the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good next iPhone I love how it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 5 is awesome I love the metal frame and how it works and operates very easy and not complex

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best phone ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone is the best phone I have ever used. I have twice the memory and twice the power from my old phone. Can not believe any one buy something other then an iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is awesome. Tough to beat an Apple!! They are just easy to use and always work seamlessly.

    I would recommend this to a friend