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Customer reviews

Rating 4.7 out of 5 stars with 372 reviews

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Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers value the camera quality, screen size, and ease of use of this product, with many praising its improved design and lightweight feel. However, some users expressed concerns regarding battery life and reception issues. Positive feedback also highlighted the reliable Touch ID functionality and ample storage. A few customers suggested improvements to the software and Siri features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 372 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    works good for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used iphones since first generation and like the functionality...would like more improvements in picture quality and battery life

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it - easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and good value for the price; easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, easy to use, durable, built like a tank.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Nice image on video

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been iPhone fan. Nice pictures and video is clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast phone on internet, I wish they had one with a smaller screen like the iphone 4. Also the IOS has some things I do NOT like, if you have replied to an email (thread) it used to say how many messages were related and now you have to go into that specific email and then drill down into the email, very frustrating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the iPhones! They're so intuitive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had an iPhone since I got the 3 in 2008. I've enjoyed the new features on most of them, but I really love the thumbprint security feature on the 5S. It makes turning the phone on while driving a lot safer. I return most of my phone calls while traveling so I felt this feature was worth the cost of upgrading.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    State of the Art iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As iPhones go, it's still great. I'm not convinced on the benefit of the larger size, but it's negligible. The biggest issue (and it carries from older versions) is that when the phone grabs to a Wi-Fi, it won't let go, even if the Wi-Fi signal is poor and an available cellular connection is Excellent (5-bars).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    this is great and love this and more fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this iPhone 5s that noticed this doing great without problems so far and better than my iPhone 3gs. I really am very happy this but price cost are pretty high but helped that I have five Best Buy Gift Cards helped to paid off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had such a great experience upgrading my phone at the Best Buy Mobile in international Mall in Miami, FL. The staff was friend, professional, knowlegible and took the time to help me!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Like the phone as much as the iPhone 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all, I'm liking the iPhone 5s. It's sturdy and beautiful, just seems to have trouble holding a charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple is the ruler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fingerprint security. I have had iPhones since the start and the seamless updating and connection to the computer is flawless. The other phones try and be like apple. But apple is smart. They obviously are not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet. Worth the upgrade....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone Yet. Worth the upgrade unless you have an iPhone 5. Then if you're included to have a new phone all the time, then get it. You'll enjoy it, plus the fingerprint is convenient for purchasing in the APP Store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product as usual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from Blackberry to iPhone about 3 years ago and it was the best decision I made. Apple continues to impress me with the product they put out. I definitely recommend this phone, you will not be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Like it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the ease of use. Same operating system as previous phone. Apple products are kind of expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It just works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from Apple to an HTC one m7 and about nine months ago and really liked it....but I had to go back to the iPhone. It just works as Steve Jobs used to say!!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Standard iPhone progression

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better speed than my iPhone 4S which it is replacing, but no new "gotta have" improvements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is my 7th iPhone, and by far the best yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 5s is by far the best phone money can buy. Unfortunately, the person selling it to me at Best Buy, new absolutely nothing about the phone nor how to even sign someone up for a contract renewal.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love iphone. battery still not great/. finger touch print doesnt work great - sensitive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best iPhone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the iphone since the first one. so naturally I always have to upgrade. the 5s is by far the best iphone ever made. I have not put the phone down since I bought the iphone. loving it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent phone for work and travel.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a national manager with 20 engineers working for me all over the country. Calls, emails,texts, excel and word docs all need to come through fast and clear. Maps....terrible....with the traveling I do 45 weeks a year, I rely on maps HUGE! Apple folks..this was almost a deal breaker for me next upgrade it may be. Listen to your customers, say good by to Tom Tom or we will say good bye to Apple.

    I would recommend this to a friend