Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 372 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers value the camera quality, screen size, and ease of use of this product, with many praising its improved design and lightweight feel. However, some users expressed concerns regarding battery life and reception issues. Positive feedback also highlighted the reliable Touch ID functionality and ample storage. A few customers suggested improvements to the software and Siri features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 372 reviews
  • Rated 4 out of 5 stars

    A very nice smart phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it is an upgrade from the 4 and is a combination of familiar and new features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone even for the die hard apple user

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much difference between the 4 to me.. But overall satisfied by the phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old phone trade in value bottomed out before I could get a new one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice and fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ipyou can change a lot of the settings to be better battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fingerprint unlock a plus

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get ready to spend a more $ in lightning cables and accessories.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I use it for listening to my music. I love face time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Phone. great Apps. Average battery life. No expandability

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5th iPhone I have owned not a lot more to say about it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product, but should improve a lot, expected more !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great phone. I really enjoy all its features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    have had no problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgraded from iPhone 5 to the iPhone 5s really like it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Best iPhone yet! But....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned every iPhone since the 3G. I will probably continue to purchase (annually) every iPhone Apple releases. The reason is simple. I own many other Apple products (iPads, iMacs, Apple TV, & MacBook Pro Retina). Apple has amazingly integrated all these products. I love that I can continue my iMessage conversations from my Macs or iPads. I love how Safari syncs bookmarks across my devices and even can access open tabs on other devices from any device.The use of iCloud with Pages & Reminders is a must. I can go on & on but this is a review of the iPhone 5S. Hands down the best iPhone yet. It is blazing fast. I swear the screen is even clearer and sharper than the iPhone 5. The camera is a noticeable improvement over the 5. The pictures are super clear and perfect tones. The touch ID works flawlessly! It is super convenient and I don't know how I lived without it. After two white phones (iPhone 4S & iPhone 5), I love the new Space Grey black. And the new iOS 7, “for get about it”, in a good Italian way :) The iPhone 5S is GREAT. BUT, it is the same size as the iPhone 5. Same form factor as every iPhone before it. I really wanted a bigger phone. I have size envy seeing my friends with their Galaxy S4. I really hope 2014 brings a larger screen and even a different form factor. But as I said at the beginning, I will continue to buy the iPhone no matter what. The Apple iOS is amazing and the BEST (I own a an android Nexus 7, so I can make that statement). I have beautifully designed safe apps that monitors my home, turn on or off lights, and monitors my home alarm system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just what you'd expect from Apple for an S model

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just what you'd expect. Mild updates, nothing spectacular, but it's consistent and still Apple. The fingerprint reader is a nice touch but it could be better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    it's alright

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i wanted a 64 but had to settle for a 32, it's slippery without a case and sometime the screen is to sensitive and then not enough!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    great choice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    such a good price for this phone definitely buying another one here

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unreliable, not user friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The user interface isn't user-friendly compared to the HTC Android I had before. And the iPhone 5s is unreliable. It completely froze after 1 month of use (continuously blinking Apple logo). Took 3 hours to recover it, and while my contacts and settings were intact, all my apps and music were gone. Too unreliable for a cell phone, too light to make a good boat anchor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great upgrade

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Longer lasting battery and quick online access makes it an excellent upgrade to an already great product.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Absolutely love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned 2 3GS', 1 4, 1 4s, 1 5, and now the 5s. No I didn't own the iPhone first gen or 3G I was using a blackberry back then and loved my blackberry very much. I have never been disappointed with an iPhone each one has been better than the one before. Since iOS 5 I have easily restored each iPhone from the backup of its predecessor without an issue having my information move flawlessly. This year me daughter got her first smartphone and although I wanted her to go apple (the parental restrictions are awesome) I let her decide what smart phone she wanted with no influence. She did get the iPhone tho haha smart girl. Any way this phone is everything that it is suppose to be, no cheap android gimmicks the fingerprint scanner works flawlessly the phone is insanely fast and very we'll built. iOS 7 is amazing I had it in beta on my iPhone 5 and having it Already built into the 5s was awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Just the phone I needed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've upgraded from a iPhone 4S. The fingerprint sensors is awesome, and I still wonder why I haven't upgraded my iPad to have the same feature. I love the performance of the phone. The size is perfect, where I think the iPhone 6 is to big.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Ideal phone and mini-computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an iPhone 4 to an iPhone 5s and have had it for five months now. Almost everything is ideal. I love the screen and the screen size. The camera, and iPhoto streams, work wonderfully. The apps and Apple infrastructure are great. I read books on the phone and it's very convenient not to need a second device for that. Battery life is good, phone functionality is good. I like the metal on the back; I tend to like a bumper case, and the metal seems more scratch-resistant than the glass of my old iPhone 4. It responds quickly and restarts fast. I love FaceTime with my family. On the negative side, the fingerprint reader doesn't always work for me. It's habit-forming though -- I find myself holding my finger to the button on my parents' iPhone 4s's all the time. Also, I find the video from the camera on the back of the iPhone doesn't do well in dark rooms, which is a pity, because the still camera does quite well.

    I would recommend this to a friend