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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 631 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers frequently mention the superior camera quality and larger screen size as significant advantages. The ease of use and lightweight design also receive positive feedback, while some users express concerns about battery life. A few customers also noted issues with the operating system and reception.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 631 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Changed from an iPhone 4S. The camera is better and the internet is faster.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, reliable product. Replace my iphone 4 only because I need more space.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love the fingerprint ID

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, had the iPhone5 and upgraded to the 5S can tell a difference in speed.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera. Integrated easily with my IPAD. Outstanding photos and videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    APPLE DOES IT AGAIN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'VE HAD THE 2ND GEN IPHONE, LATER TRIED ANDROID (TWICE) AND HATED IT - CAME RIGHT BACK TO APPLE AND CONVERTED ALL MY DESKTOPS AND MOBILE DEVICES TO APPLE. APPLE DOES WHAT I NEED IT TO DO FOR MY WORK AND PERSONAL THINGS. I CAN DO MY JOB WITHOUT HAVING TO WORRY ABOUT THE DEVICE FAILING. SSG, US ARMY RECRUITER

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great, light phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple did it again. Great phone. Just wish the battery lasted a little longer.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Still the best smartphone around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thumb lock is great. Battery life is much better. New processor is great!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    A Nice Upgrade from the 4s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice upgrade from my 4s- this is a 4g so everything is much quicker!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Significant difference since upgrading from the 4s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple has done it again! Significant difference since upgrading from the 4s.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Quality product. Good purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the 4. The only downfall to the 5s is the battery life is a little underwhelming. But all in all it is a good phone.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome.phone. big upgrade from iPhone 4. Much faster and better.quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for a great price. Looks good, thin, and has plenty of apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone. Great sound quality. Lighter than my old iPhone 4.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. For my first smartphone, it is meeting my expectations.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fast phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone .. Fast .. Battery life needs much improvement ..........

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Get speed on internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone it has great speed and game play is great as well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Skeptical at first, but I love this phone because it's easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery doesn't last as long as the 4s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much difference in the 5s and the 4s. Camera is better but the battery life is shorter. Has to be charged more often.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with many features but the battery life is too short.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very happy with the iPhone and would recommend it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish battery life was better, otherwise I am very happy with it.

    I would recommend this to a friend