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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 631 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

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97%would recommend to a friend

Customers are saying

Customers frequently mention the superior camera quality and larger screen size as significant advantages. The ease of use and lightweight design also receive positive feedback, while some users express concerns about battery life. A few customers also noted issues with the operating system and reception.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 631 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone to have, easy to carry around and easy to work with

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Excellent and versatile phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. Fast LTE. Definite upgrade from 4S. Battery goes pretty fast, but can get through the day typically. Exactly what you'd expect, in a good way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OMG, IT DOESN'T GET NO BETTER THEN THIS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAD THE 4S BEFORE THIS AND I LOVED IT. I UPGRADED TO THE 5S AND LIFE IS WONDERFUL. THIS IS ONE SEXY, CLASSY PHONE. SO FAR, SO GOOD. I HAVE NO COMPLAINTS, EVERY DAY I DISCOVER SOMETHING NEW ABOUT IT. I CAN'T WAIT UNTIL TOMORROW TO LEARN MORE. THE FINGERPRINT LOG IN IS AWSOME.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great replacement for my 4S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple does it again. The 5s is a great replacement for my 4S.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sound Quality Excellent, Puzzlingly Low Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone but still hampered by its outdated battery.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great all around features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone for beginners and experts, And it's an apple

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from an iPhone 4s to the iPhone 5s and still love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I both upgraded a few weeks back (me from a 4S and she switched from an Android). We both are very happy. I use mine way more than she does, but she has said how much she likes her new phone many times already.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not too bad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I suggest getting extended battery if you aren't anywhere where you can charge often. But it's a great phone!!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from the iPhone 4s. Enjoying the phone and bigger screen. Have not played around with all the features yet, but I'm looking forward to it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone is great but the Best Buy personal took forever to do the transaction and they don't have the right equipment to transfer my old contacts over. they wasted alot of my time. the verizon store did it in about 1 minute for a well spent $10.00. live and learn I guess.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone. It's easy to use and has a lot of space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NICE WEIGHT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THIS PHONE IT IS THE BEST LIGHTWEIGHT AND COMPACT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My First iPhone and certainly NOT my last!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first iPhone, and I'm so glad I got it. I wasn't concerned with what color (although the Gold would have been nice). I have a 5 or 6 year old iMac at home and love Apple products, so I felt confident that the iPhone wouldn't let me down. Glad I switched!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great improvement over the iphone5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded my iphone 5 to Best Buy Mobile! Seamless transition, great sales staff, great trade price too! Went back again and traded wife's and daughter's iphones as well for the 5c Highly recommend Best Buy Mobile, lines not as long as the regular Best Buy stores.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the gold color and hard to find 32g, works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this phone. No issues. Best Buy is awesome. Go to best buy. Forget the carriers go to best buy. I am not paid by best buy. This is great. Yada yada yada. We love this phone. No issues. Best Buy is awesome. Go to best buy. Forget the carriers go to best buy. I am not paid by best buy. This is great. Yada yada yada.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love this phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I've ever owned. Takes excellent pictures.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    It's a great phone if they can improve battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all it's a good phone with some really neat features but as long as the battery stays the same it loses some serious brownie points with me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the phone is nice. Has little bugs here and there with apps and internet crashing and closing out but not enough to give it a bad review

    I would recommend this to a friend