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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 631 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers frequently mention the superior camera quality and larger screen size as significant advantages. The ease of use and lightweight design also receive positive feedback, while some users express concerns about battery life. A few customers also noted issues with the operating system and reception.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 631 reviews
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Great upgrade from existing 4s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from the 4s. Screen size and battery life an improvement. Nice fingerprint scan feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Iphone yet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new iphone is great, it is much faster than the previous generation looks much better and has improved features like the fingerprint reader which unlocks the phone faster and can be used in place of inputting your iTunes password. The camera flash is also better at producing clearer images in low light situations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good phone. But cost to much out of contract .. No phone should be worth 1000 bucks with warranty and accessory .. You don't need to be stuck with a 2 year contract .. The phone is better then the 4s and it chargers fast and last longer ., the people at best buy did the best they could . For 880$ the should include insurance for 2 years .,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one of these last year and I got this one for my wife this year when the price dropped with the release of the iPhone 6. The iPhone 5s is still a great phone and we both love ours.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Very cool!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I've ever owned! Calls are crystal clear, photos are stunning, and I can get anything work related finished in a snap.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    I need to charge my phone often

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Just wish I didn't need to charge it so often.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Big upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone in mid-December and it had to be replaced already with a refurbished phone. :-( The phone just lost all ability to get a signal. They replaced the sim card but to no avail. It worked one second and stopped working the next. This was an upgrade from a basic cell that I kept for 7 years so this was disappointing for it to be useless in less than three months and for it not be replaced with a new phone. I do love the apps, the fingerprint security option and siri on this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great iphone !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is reliable and rock solid apple product again. My third iphone, and compared to my wife's three galaxy phones which all had major software crashes , I've never had that problem. My only compliant with this solid aluminum phone is the screen size maybe future models will be bigger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Staff was fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only do I love this phone, the staff at Best Buy in Honolulu was amazing. Besides getting everything transferred from my old phone successfully, they voluntarily stayed over an hour after closing to ensure I'd have a fully functional phone for an overseas business trip the next day.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the iPhone 5s great battery life awesome camera. No complaints about the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    All around a great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 5S is an awesome phone. Great photos, the sound is clear, and the new finger print id is extremely convenient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good phone. not a huge difference from the 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Good upgrade. Overpriced at 299. Not much different from the iphone4

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this phone for work and its ease of use is great for me. The ability to sync my calendars, contacts, etc. help also. My wife and I share this information so updating any of it automatically updates it for both of us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone, Currently Apples Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 5S is a great phone. Though some improvements may seem sketchy in the news, getting your hands on the phone helps. And the 5s is truly Apples best model yet. They have come a long way since the beginning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More than a phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a phone, secretary, library, organizer, tutor, school, baby sitter, fitness coach, bank teller, tour guide, gps, dog trainer, cookbook. On and on and on. Not sure how the caveman survived without an iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone is a classic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to go to an android phone but just could not seem to get the hang of it. I really like all the different things an android phone can do but didn't want to spend the time relearning how to accomplish the basic stuff. I-phones are reliable and do what they have always done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth paying full price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I payed full price for the phone to keep my umlimted data plan for as long as I can. I can't think of a different phone I would be happier with. Definitely well worth holding on to my iphone 4 and waiting for the 5s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having my iTunes on my iPhone. Also, the email feature is perfect. Safari web browsing is very day and the photo quality is extremely good. I think a wider screen would be helpful, especially for typing on the keyboard. I recommend this for business or personal use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone for my wife to replace her old phone, worked pretty smoothly. This generation of iPhone have way better photo quality than my older generation of iPhone and supported slow-motion pictures.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great upgrade from the iphone 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the iphone 5s is a great phone. The upgraded ios means a short battery life, but otherwise is fine.

    I would recommend this to a friend