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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3542 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers value the iPhone 7 Plus 128GB's camera quality, large screen size, and ease of use. Many appreciate the improved battery life and increased storage options. However, some customers expressed dissatisfaction with the removal of the headphone jack and changes to the home button. A few also commented on the phone's price and weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 257 reviews
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Amazing iPhone 7 plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this phone, from the camera to the quality of the videos and portrait pictures. Also super fast as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed
    Cons mentioned:
    Headphone jack, Home button

    Rated 4 out of 5 stars

    Okay but a few quirks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new iPhone 7 but it's not quite as much as I'd hoped. First, the good: - The new jet black body color is really nice. Like most owners, I utilize a case but when the phone is naked, the shiny jet black body looks stunning - The camera is definitely noticeably better than its predecessors. The colors and sharpness are outstanding. The new dual-camera portrait feature allows you to take razor sharp professional looking shallow depth of field portrait photos. - It seems to be a tad brighter than my wife's iPhone 6S Plus but I really have to squint to see it. - Sound from the built in speakers is much improved from my old iPhone 6 Plus but still no match for a good set of ear buds, earphones or external speakers. - It's a little more water resistant. While not completely immersible like Samsung's phones claim to be, (I know someone who depended on that waterproofing when he accidentally left his phone sitting atop his parked car in the rain yet still ended up with a moisture damaged bricked phone) it claims to be more resistant to splashes, accidental exposures and *ahem* things like rain. That's about it. Some of the other "improvements" that Apple claims are a sharper screen in addition to being brighter, faster, LTE, faster processor and better battery life. However, I haven't noticed significant improvement in these areas personally. Now for the bad: - While I see a slightly brighter screen on the 7 than the 6S, the sharpness is about the same. With both phones side by side, I actually prefer the 6S screen. It's cooler and more natural looking. The 7 is noticeably warmer and has a harsh yellow tint to it. You can tweak the colors in the settings to make it cooler but out of the box, my wife's 6S display wins hands down and it's not even close. - I don't notice any improvement or difference in performance with LTE, wifi or even during routine tasks. I'm not a gamer on my phone, so maybe that's where the performance difference is most noticeable. But in day to day tasks like texting, email, web browsing and using regular apps, I see virtually no difference in performance between the two phones. - Rear camera and scrapped earphone jack aside, the body is nearly identical to the 6 /6S. - Speaking of the scrapped headphone jack, if like me, you use corded high-end headphones or buds with your iPhone, it's time to invest in a Bluetooth set. This was one of the "improvements" that was actually a step back if you ask me. My fave Audio-Technica headphones and $200 Bose earbuds are now useless with my iPhone unless I purchase a lightning to 3.5mm adapter that Apple would be all too happy to sell me at extra cost. Seeing as how I'm already invested in good phones and buds, it's not really a choice. So factor that cost into the overall price of the phone if you need the same. - The force touch home button feels a little weird at first but you can adjust the haptic feedback. It's even weirder when the battery drains and the button becomes unresponsive. So, as you see, there are some improvements but not enough to warrant an upgrade unless you were a couple generations behind like I was with my 6 Plus. If you have a 6S, I would absolutely wait for the next iPhone model this fall. If you have a 6 or older, you can take the leap. The differences between the 7 and those models will be more noticeable than between the 7 and 6S, especially if your phone is a few years old or older.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed, Screen size

    Rated 5 out of 5 stars

    Love iPhone 7-Plus!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was my third iPhone. However, it was the first "plus" I have ever bought. I will never buy another regular size iPhone again! it is so nice to have the larger screen. And the iPhone 7 is so much faster and easy to operate. The keyboard is larger, making texting so much easier. I can do so much more on this phone, due to the bigger screen, that i rarely get my iPad out! As a bonus, as a reward elite plus member, I got another 1250 points for upgrading my phone at Best Buy. That is the equivalent to $25.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    plus is the way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always loved every iPhone I’ve had and that’s been every one since the 4. The iPhone 7 Plus is awesome. It was so easy to set up. I only had to hold it beside my 6 Plus to transfer everything. I like the live picture option. I also appreciate how fast it is. I purchased the 128 gb so I have room for everything. I also like that it’s water resistant. The only thing I don’t like is that lack of a headphone hole. I’m afraid of losing the attachment to use the headphones. Their plan of making you purchase Bluetooth headphones worked on me.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Best Phone I have ever Had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been an Apple guy from the beginning and have had every Apple iPhone that has come out to date. The IPhone 7 plus is by far the best phone yet. It has amazing speed and the camera is awesome. I especially like the new 3D blur effect that you can take with the camera as it makes pictures look amazing. Another benefit is the phone is Water resistant and that is really a nice upgrade as well. The other thing is it has the latest chip in it so you are able to play pretty much any game on the App Store and run any App that is available which is nice. Overall this is the best phone on the market in my opinion and worth the price. Just make sure you get a 128 gb or higher because the phone can take videos and pictures that are jaw dropping and they tend to use up slot of space. That and this phone is able to do so much that it is nice to have the extra space.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    I love my iPhone 7+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from 3-4-5-6. Light weight, much better camera, improvement on battery, faster processor, more memory...128gb Large screen. High Def.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Processor speed

    Rated 5 out of 5 stars

    Best iPhone Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say that hasn't already been said about this phone. It is totally deserving of it's high rating. It's fast and easy to use. The screen is beautiful and the speakers are very loud. The camera is second to none. Probably the best camera on a phone. Force touch is cool but it's more of a gimmick. The home button takes a little getting use to but it's actually pretty cool. To top it off, it's water resistant. No more worries if your phone accidentally falls in the toilet while you're playing color switch.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Big screen, dual camera, battery, water resistant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 7 Plus is a great phone with big screen, dual cameras, better battery life, water-resistant design and faster.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Best iPhone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hone 7 Plus features Dual 12MP cameras for high-resolution zoom and an ƒ/1.8 aperture for great low-light photos and 4K video. Optical image stabilization. A 5.5-inch Retina HD display with wide color and 3D Touch. An A10 Fusion chip for up to 2x faster performance than iPhone 6. Touch ID. Faster LTE. The longest battery life in an iPhone. Immersive stereo sound, splash and water resistant, and iOS 10.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 4 out of 5 stars

    Great Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iphone 7 is a great upgrade with multiple features such as a faster processor, more storage, and an awesome camera. The Taptic engine feels like you're pressing a button although you're not, and the ability to customize this feature is very satisfying. Battery life will last me as a busy professional to about 4PM without a charge. I recommend a Mophie charging case to extend your battery life. Not a huge upgrade in terms of the actual screen, but that is where the iPhone 8 is expected to make the leap with OLED in two years. Apple still has the best phone out on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Worth the upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this iPhone is great. I originally went with the 7 but I'm so happy I exchanged it for the plus! Battery life is excellent! Picture quality is amazing, phone is very fast, and the memory options are well overdue!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Best to date!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the past I have owned an iPhone 4s, 5s, 6s plus and now the 7 plus. So far this is the best iPhone to date, in my honest opinion. First, the battery life is superb I can go for over 18hrs on a single charge with moderate to heavy use and still have life to spare. It processes apps fast so no lag time. 4g seems to be a bit quicker and downloads are much faster. It's screen display is very bright and vibrant. The colors just seem to pop out at you. The camera would do great in a battle with many purpose built camera's and this phone has tons of camera features. The iPhone has so much to offer to include a great feel and beautiful aesthetics. This is well built phone that does everything excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Larger screen makes reading for pleasure and work so much easier, but still pocket sized. Super fast, pics are life like. Added Apple Music as well. Plenty of storage space for downloads of all types.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Fast Processor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had and iPhone 6s and waited a bit to upgrade to the 7 plus, but I'm glad I did. Phone super fast, love the bigger screen, long battery life and great camera. Another superior Apple product.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Processor speed

    Rated 5 out of 5 stars

    AWESOME PHONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAD SAMSUNG BEFORE, IPHONE KICKS BUTT WAY FASTER AND EASIER TO USE, EASY TO READ AND GREAT FOR FAMILY PHOTO MOMENTS WITH PLENTY OF STORAGE VERSUS SAMSUNG ABSOLUTELY GREAT CAMERA.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had every iteration of the iPhone since the very beginning and every time they seem to step up their game and make a great new phone. I haven't had any problems with the structure of the phone itself, (only iOS issues, as usual) only the removal of the headphone jack. I get apple thinks it needs to pioneer this new wireless world it believes in but at least make an option with headphones available to those who don't own Bluetooth headphones. The dongle that they provide you is so small that I lose it almost every day. On top of that it would be great if it allowed you to listen to music and charge your phone at the same time and alas it doesn't. I thought the Headphone jack-lessness wouldn't bother me before buying the phone and 3 months in I can tell you I've thought about downgrading back to the 6. It's that annoying. The only thing that is keeping me is the great camera, display and how smoothly this runs compared to the previous models. If you don't mind a phone without a headphone jack and have Bluetooth headphones you'll enjoy this phone, hands down. If you're considering upgrading and thinking this won't bother you- wait until the next model.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going from a Galaxy S5 that was on it's last leg, to a brand new IPhone, I'm quite impressed with this phone. I love the extra storage, the camera is great and the phone is super fast with no lag time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it exactly what I wanted. I had an older iPhone and this newer one has a great camera, processor, memory and the battery lasts usually for a couple days

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, plenty of storage and fast. Camera is fantastic. The extra size of the plus does take some getting used to, but, it is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    IPhone 7 Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For many years I have been nothing but an Android user. Couldn't tell me that Apple products were better. Trust me, I wouldn't have listened. I recently bought the new Iphone 7 Plus. I love the size, the sleekness, the feedback, the processor, the resolution, the camera, and the quality. Anything else I forgot to name? Well, what can I say... it's probably easier for me to say there is nothing about this phone that I do not like. I'm so in love with the rose gold color. Nothing Samsung has ever offered for us women. haha.

    I would recommend this to a friend