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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3542 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers value the iPhone 7 Plus 128GB's camera quality, large screen size, and ease of use. Many appreciate the improved battery life and increased storage options. However, some customers expressed dissatisfaction with the removal of the headphone jack and changes to the home button. A few also commented on the phone's price and weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 3,541 reviews
  • Rated 3 out of 5 stars

    Not the iPhone I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt trapped into getting a phone other than the one I wanted

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 7Pluse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone looks great but screen is very sensitive to touch

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Communicates with iPad. Very large. Good options

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great smart phone for non cellphone users.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for someone who is not good with technology.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone 7+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate it. The camera is awful if you're trying to hold something and take a picture of it. The only reason I purchased it was to get my texts from other iPhones, I was told that iPhones can have issues getting through to other manufacturers product. :(

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not so special phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrades on phone are not exactly a big difference

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    WOW!!! More than I expected!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from 6s Plus. Expected incremental improvements but I must say this phone is blazing fast and photos are night and day compared to 6s Plus. Water resistant for ease of mind. Home button and 3D Touch are so much more responsive. Love dual stereo speakers- so much louder, can share video without jamming phone up to ear. Don't listen to negative reviews. This is the phone to have! Jet black is the way to go. Absolutely gorgeous. If you don't want to cover this beauty with a gaudy case, buy a Slickwrap brand glossy "Naked" skin. Best phone I've ever had and I've had a lot - Blackberries, Androids , et al.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 4 out of 5 stars

    Great Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from iPhone 6. The first big difference for me is the size. Going from the 6 to the 7 plus along with a case it just seems huge and heavy, but then again, I wanted something bigger. I just feel that Apple could have made it more ergonomic. The phone itself is GREAT. it is fast, the cameras are terrific, and the stereo speakers are wonderful. all of this along with longer battery, and better display make this a worthwhile upgrade from the 6. If I owned the 6s- I would not upgrade at this time, but from the 6, you can really see the difference, even though the phone physically looks the same. Loss of audio jack is not a big deal. I use wireless beats.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Liked my 6S better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 7 Plus is over-rated. I have had numerous issues and have made several calls to Apple Care. I wish I had kept the 6S. The upgraded phone is not worth the hassle.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I wouldn't buy it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I much prefer my I phone 6. No one can hear me during voice calls on the 7. I have to restart it constantly due to it freezing up. It's a headache more than anything else

    No, I would not recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Phone keeps on freezing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phon keeps on freezing and rebooting. This phone is a disappointment. My current Note 7 works better than the iPhone 7 Plus.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 7 plus I got was defective so I decided to get the 8 plus and it has been wonderful with 256 gigs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy unlocked phone from Best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy told us that the phone is unlocked but we were unable to use outside USA, it was a gift to my sister. When contacted Apple care they said it is locked. Best buy claims that phone is universal and can only be used in USA while apple says they do not manufacture such phones which will only work in USA. If it is unlocked it should work worldwide. No one knows the solution. Wish I didn't buy from best buy. Its been almost a month trying to figure out the solution.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not water proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was in pocket for about 2 minutes while i hooked up boat to trailer , it quit water damage not covered. get a lifeproof.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Its an ok phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to recall my note 7....after using this for a few months..iphone 7plus..still think note 7 is the best phone...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple is Satanic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only purchase is you are a noob who hates themselves and their bank balance

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    It's OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a gift iphonr it's not grat device and the price is to expan

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I have spent 13 hours trouble shooting this lemon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 Iphone 7 Plus phones at bestbuy. One for me and one for my wife. At day 15 one day after the return window my wifes phone really started acting up. wifi not working, phone bricking. Bestbuys hands were tied....I left apple because my last Iphone had issues at the year mark...15 days in now that is a new low. Stay away go buy a google phone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks , I paid almost a 1000 dollars , it s8ck . Not worth it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    apple phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy apple again you are very limited as to what you can do .

    No, I would not recommend this to a friend