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Customer reviews

Rating 4.8 out of 5 stars with 525 reviews

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96%
would recommend
to a friend

Customers are saying

Customers commend the iPhone 7 Plus 256GB for its excellent camera quality, ample storage, and large screen size. Positive feedback also highlights the improved battery life and ease of use. However, some users express disappointment over the lack of a headphone jack. A small number of users reported experiencing performance issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 525 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the camera on this phone. I tried the Samsung s8 and the s7 edge. I find it superior to Samsung's camera because Samsung adds the "beauty filter" on Snapchat automatically and you can't take it out. It's too zoomed in and makes the pictures look not as clear, which is why I chose this phone over Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    i like the color of the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the color of the phone and the screen size.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    iPhone Excellence!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had the iPhone 6 and I loved it. I decided to upgrade when my lease was up on the 6 and I wanted to try the larger iPhone 7 Plus. The screen is so much larger, the camera is 100% better, and the phone itself is 100% faster than my iPhone 6. I also went big with memory and got the 256GB after only having a paltry 16GB in my previous iPhone. I have copied my entire music library (45GB) to the phone so I can listen to it via Bluetooth in my truck and I still have 190GB remaining. The only complaint I have, and it's a minor one, is due to the larger size the phone requires some retraining in order to hold correctly and type with only one hand - Thank you Apple for updating the keypad in iOS 11 so it makes typing with one hand so much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    Wonderful iPhone With an Exceptional Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this phone for a week, and I already love it. I got the 7 Plus because it's a bigger phone and because the camera has additional features, such as the zoom. I'm still experimenting and learning the camera's nuances.This phone's processor is faster than the iPhone 6, which was my previous phone. I also upgraded to the 7 Plus because it comes in 256 gigs. I don't have to worry about running out of space with the many movies I store on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Storage

    Rated 5 out of 5 stars

    Promotional sale item Deal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seen this iPhone 7+ 256GB Jet Black for $200.00 off retail price and I was in the market to replace my iPhone 5 it was almost 4 years ago when I purchased it. So this iPhone was ordered online and shipped to the store (my Choice) So I could activate it with professional Bestbuy Help and also check out a protective case. The phone color Jet Black is super shiny Awesome looking. The 256GB basically was at no extra charge because of the $200 discount now I'm not getting any monthly charge for cloud storage, I'm not tech savvy so I'm not sure we're free storage services are. I can take photos now with this unbelievable camera unreal camera it has photo Live "that's amazing" in its own right. The iPhone 7+ Jet Black 256GB is more than I can use and is faster as far as using the WWW. Browser and connectivity is noticeable faster. I could of waited for the upcoming apple 10th anniversary but I wanted this model more than the 10th anniversary. Thank you for Reading Reviews help consumers

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    I have made the switch!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been an Android user (specifically Galaxy S's) for as long as I can remember. I was having issues with my S7, the camera took horrible pics, all of my videos were grainey, no matter what I deleted it always said that I was almost out of storage, wouldn't hold a charge... just one thing after another. Frustrated, I decided to try the iPhone 7. I love it!!!!! Never thought I would. Love the pics, videos are great, super easy to use, battery life is great....I am now an iPhone lover!!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size, Storage

    Rated 5 out of 5 stars

    Room for everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Apple guy I will admit. This is the first time going all in on the biggest and most storage available iPhone. I don't think I could go back. I have a sizable movie, music, photo, video, and podcast collection. Room for all of it and then some. The speed is great. From the iPhone 6plus to the 7plus I see the difference. Great phone for everyday use for me. I'm six foot five and it looks and feels like the perfect size phone for me.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Love my iPhone 7 plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a an iPhone 5 16 GB phone before I purchased the iPhone 7 plus with 256 GB. The larger screen and the bigger memory makes a great difference. I love the picture and video quality of the phone as well. Also, with the bigger screen it is better to also watch videos on it. Love this phone. Would definitely recommend this phone to a friend who uses apple products.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Storage

    Rated 5 out of 5 stars

    Love the Jet Black color on this phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it a week or so and I love it! The camera on it is awesome, it records Slo-Mo at 1080p HD at 120 fps, Videos at 1080p HD at 60 fps as well as 4K at 30 fps. Pairing with your iWatch is great too, just take a pic of the watch, it finds it and all ur info is transferred over to the iPhone 7+. The color on it is GREAT! I've had a lot of compliments on it so far. Biggest change is getting used to that the home button is no longer "the Home Button." I usually end up getting Siri when I press on it, but hey everything else on it is great! The only downside so far is the Zagg Glass + Shield, it doesn't have the best fit yet. I've had it replaced 3 times already bcuz the edges are lifting up due to the curves on the phone, but I'm sure they'll get it fixed soon. Wish they had newer Live Wall Papers for the screen, but you can always use a pic from ur camera! Contacts has a map view if you put an address on it, that's pretty cool too. Only thing I'm disappointed about are the head sets, now you have to have more cords just to be able to use the ones in the box. I haven't heard the Ear Pods that you can buy separately but that was kind of a bummer. For the amount of the phone you would think they would be included!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Storage

    Rated 5 out of 5 stars

    Best iPhone out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rarely ever write reviews but I have to say this phone is spectacular. The battery life on this phone is amazing, the camera quality is great. The new 256 gb option is awesome and so worth getting. I never have to worry about running out of storage. I already know this phone is going to last me a long, long time.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Storage

    Rated 5 out of 5 stars

    Why did I wait so long to get this!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the iPhone 4s.... finally upgraded. The Best Buy mobile in Spokane valley mall was great helping me upgrade my phone. This is the only one worth paying that much money for, fast and sleek and so much gigs! It's easy to use even if you're new to iPhone. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Best phone ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the red color. This phone is waterproof and is very large for aging eyes. It does not fit in Jean pockets very well. I have over 18,000 pictures and 500 videos and still have plenty of storage left. Make sure you back it up to your computer or HD. This phone hard drive became defective, and it crashed. However no problems exchanging at Apple and reinstalling backup from my computer.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Storage

    Rated 5 out of 5 stars

    Just as expected!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The latest iPhone did not disappoint; very happy with the upgrade. Especially when there's more storage now; no need to keep backing up my phone as often. Better camera quality, and the fact it is water resistant makes it worth to upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Love My New IPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to the new iPhone 7 Plus 256 g. Best decision I have ever made. Super fast battery last along time great camera. Totally in love.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Storage
    Cons mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    Apple for life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem I find with the new iPhone is no jack for headset, which really is not a problem due to wireless headphones. camera is amazing and storage is like having a hand held computer....

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    LOVEEEE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I was skeptical about getting a new iPhone! But this is by far my favorite iPhone yet! Battery is great camera is amazing and so much faster

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Storage

    Rated 5 out of 5 stars

    Best yet, coolest color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this! Love the Product Red color and how nice this phone looks and feels, 256GB is an excellent addition along with all the other perks of having this phone, I mostly want it for iTunes, otherwise any of these great new phones would be great to own, but the flow of this phone and the App Store as well as iTunes just makes it perfect, it's much faster and smoother than previous with little to no problems like I've had before, excited for 8, but I dunno if I'd give this one up, made well and fun to own!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of cool features. Camera is awesome. Processor has it running smoothly. Battery is better then my galaxy 8.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Best gift for teenager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size of the screen makes this like an iPad for your pocket. My teenager uses it in school and the storage size is truly a amazing!! Will not need a new phone for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 4 out of 5 stars

    great phone and screen quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Iphone 7 Plus. The screen is crisp and the sound quality as well as the camera are both fantastic. However, the screen protector I purchased from best buy was extremely inadequate and did not protect my phone at all and unfortunately, Apple does not have the best in-store customer service as in they were unable to help me get into my phone to fix the screen, forcing me to put my account into recovery mode which can take several days to respond. The Iphone itself, other than the screen, is in perfect working condition. So overall I would recommend the Iphone, despite the lack of help I received from Apple. I would not recommend the screen glass protector though, which i purchased separately from Apple.

    I would recommend this to a friend
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