Presidents’ Day SaleEnds February 16. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

Model:
MQA52LL/A
SKU:
6009680
Your price for this item is $25.00per month
for 36 months; 0% APR

Customer reviews

Rating 4.8 out of 5 stars with 3497 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

95%
would recommend
to a friend

Customers are saying

Customers consistently note the iPhone X 64GB's excellent camera quality, expansive screen size, and smooth performance as significant strengths. Many appreciate the ease of use and the innovative Face ID feature, while some find the lack of a home button and the high price less appealing. The phone's design and battery life also receive positive feedback. However, the absence of a headphone jack is a recurring point of criticism for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 3,497 reviews
  • Rated 5 out of 5 stars

    X marks the spot.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone Roman numeral ten is the smartphone I’ve been dreaming about. The past two years I’ve commented more than once about how much I wanted a Samsung Galaxy designed smartphone that ran iOS and used Apple’s internal hardware paired with Samsung’s AMOLED displays. Well, fast forward two years and whala! We’ve got it! The iPhone X is the best smartphone money can buy. The AMOLED panel is an absolute pleasure to use and makes LCD on the 8 and 8 Plus seem outdated. The camera is amazing and the design just oozes premium in your hand. It’s literally my Goldilocks iPhone and I couldn’t be happier.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Love the face unlock feature

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed by the iPhone X. Had to have it replaced after only a month. And it still doesn’t work very well I have to turn it off and then back on quiet often.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy sold me an un usable iPhone X

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an iPhone X and was clear that it needed to work outside the US and mentioned that it was a gift to a friend in India. Having bought an iPhone 7 a month earlier I bought this one and this one isn't working!!! Call the 888 number and they say they get such calls all the time and the store is at fault for selling with false claims. I am stuck now and with all the purchases that I have done to be an elite plus member I feel really cheated. Need a resolution to unlock the phone or send a replacement ASAP.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ghost touch

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the phone a month ago and it started acting up on the third week. Experiencing ghost touch. Have taken it to geek squad twice. They only run it through the computer. Very frustrating!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehh okay

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love iPhones but not too happy with the 10 hopefully new phones will be better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great phone...horrible battery life

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved all the features this phone has to offer but the battery only made it thru half of the day before needing charged again:(

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    its a little samsungie

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its very slippery & heavy & thick, theres a learning curve its hard to get use to no home physicall button.. face id is ok also hard to get use to altho the screen is full its not bigger just has more free finger space. they eliminated the alarm clock icon and bluetooth indicator its on the control panel screen and no more battery percentage % either. wtf? its also a two handed phone not good for teens with small hands .. the glass back and silver buttons are beautiful but will be covered by a non slip case. the glass back seems to be scratch proof however the phone wont sit flat due to the camera lens... setup is amazing and the x will communicate with your old phone just by placing them together wirelessly.... my favorie iphone is the 7 the x is good... 4 stars not 5

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad battery life, constant app restarts

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone immediately before a 2-week trip to Denver, where AT&T gave me one bar at the central location where I stayed. This made for an expensive mess of trips to Starbucks, hotspot usage, and spotty performance. Even at home with all extraneous services turned off, the phone requires constant charging. If I have to be tied to the wall any way, I'd just as soon have Skype on my Macbook or PC.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I hoped

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not as great a phone as you would hope. It freezes a lot and have to reset it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Frudulent not me.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was checking on an online to store order and came across the thus purchase under my name in my account. This purchase is not mine. Nor have I ever been in the state of MD,Elkridge. Thus I will be calling to investigate this phone purchase not do I own an apple iphone X256GB Silver At&t

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not my fav

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the worst IPhone ever. Nothing ever goes right with it. Seriously thinking of switching to a Galaxy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three weeks after purchasing the iPhone X the screen decided not to work. I was unable to answer my calls. Best Buy return policy is only 14 days. Good thing I purchased Apple Care otherwise I would be out of $1200.00 My new phone clearly defective. Had to drive to the Apple Store in New Orleans to get a replacement. Otherwise Apple Care and Best Buy folks were all great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lacks value compared to price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a long time Apple fan, and I switched to Android. Then decided to give this $1000 phone a shot. Software / hardware issues right out of the box. Apple Support didn't help either (contacted them 4 times). No offer to replace it. I should have taken it back within the 14 day allotted time frame. Now I still haven't pay it off.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Loving It

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from Samsung 7 Edge to This Apple 10 & I’m so very happy with this phone, all except the price. Easy to use, the battery life is wonderful. Lasts twice as long as the edge. There is no comparison, Apple wins. Apple phones are superior. I’m not crazy about the edge screen designs. I like using the glass screen protectors. Most people know they don’t work on Samsung’s edge screens. Hope Apple never changes to Edge screen. I highly recommend this phone. Camera takes awesome pictures. The stereo sound on this phone is also wonderful. Loud too. Nothing bad to say, except the notch at top of screen, which I am used to. I understand it’s there for the face recognition, which works even in the dark !! Buy one, you won’t be disappointed.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone just that i got a dead phone didnt work what so ever

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Had one issue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone worked great until the screen just went black..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive Product last 1.4 year

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IPhone 6S operating system crashed and now I am responsible to replace the phone? I had nothing to do with the Operating System why is the consumer left with taking the hit on bad product? This is very unfair to the customer less than 1.5yrs ownership and a $700 product crash???

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Quality issue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is not consistent. Bad purchase from apple.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    IPhone X

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    X it out your to buy list, not really much of a phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone on the market, but it is expensive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using my iPhone X for about 4 weeks. It is the best and fastest iPhone on the market. I am amazed by its screen - no other iPhones can beat it. It is so fast. No delays to open apps on it. I love it, although I have to admit it is quite expensive.

    I would recommend this to a friend