Customer Ratings & Reviews

I bought this phone for my daughter, I think she is happy with it.

The phone is ok but over rated it cost to much to fix

The phone runs a little slow. But overall it's ok.

still learning the phone. still working out the kinks

I have multiple phones with multiple services and in my opinion I think that Sprint has the worst sound clarity but the phone itself works good of course. I’m regretting signing with Sprint. A mistake I’ll be paying for unfortunately.

This is my first phone purchase in 10 years. Functionality for the typical user not greater than an iPhone 8 or 7, which is what my job issues. I enjoy the facial recognition, but I cannot justify the price for this feature.

My phone is not getting text messages consistently and th call quality is spotty. I didn’t change carriers, just upgraded my phone. The nice camera isn’t worth the inconsistency in internet and call quality.

This is a pitiful excuse of an iPhone Tim Cook is running this company into the ground.Apple has never had to give away its product ever before this year ! Way to go Mr Cook Steve is spinning in his grave !

Not impressed at all camera takes great pics but doesn't do a lot of things my other phones have done and very pricey not much bang for the buck

the network was unbearably slow, OMG Sprint! my gosh i live in a college town and one would think the signal strength would be more then 1 or 2 bars. speeds? ridiculously slow @ 4-7 M/bps down and a mere .35 M/bps up! steer clear of Sprint, there were many times as well i received a banner notify that 'no network was detected', try again. As for the iPhone XR? i didn't fall in love with it, and that suggests to me its not worth the price tag. based on my network issues, iPhone XR was returned, and account with Sprint was cancelled.

Not happy with the camera quality on the phone, also the face recognition says it’s been disabled now I have to take my phone to an apple store so The issue can be resolved

The sound quality is poor and jumpy responsiveness. The iphone 8 so far has been the best, with the iphone X in second place. It is also too delicate with glass everywhere.

this is my first time using an Apple iphone. I am having trouble using it and I don't like the functionality of the phone. I have been an android user for years but I was talked to buying the iphone. I should have stood my ground because I didn't want one to begin with. Now I have spent over $900 for a phone I HATE! I took it back to exchange it but I was "A few days" past the return date. Ugh! Now I am stuck with it.

I feel badly to rate the phone with 1 star. Was not able to get the phone activated when purchasing it through Best Buy. So the 1 Star rating is really for the Mobile Activation Department. Disappointing that my only option was to buy the phone directly through the carrier.

Had issues with connectivity. Speaker sucks. Camera is nothing special. Recommend spending the extra money and getting the XS!

I have had the 6s & 8 and spent 10 days with the XS. I did not like it. The change in aspect ratio resulting in a taller narrow screen actually shrunk the keyboard and any text not in reader view and it also eliminated display zoom available in the 8 and XR. It felt awkward in hand for no benefit. On paper the XS has many technical advantages. In every day use the XR is superior to me. Much better viewing experience, bigger battery and no visible downgrade from Oled to LCD. The telephoto lens would have been nice, but for the other 95% of my usage the choice is easy. Is it big and heavy? When I put it on my passenger seat it triggers the seat belt alarm! Ha! I'm getting use to the larger size because it's worth it. I paired it with the Speck Presidio Pro for a smooth silky not slippery in hand feel. Some have mentioned the black bezel around the screen. The black case optically removes it. I presume contrasting colors may accentuate the bezel.

Received the phone, put sims card in, phone will not power on. Plugged it up to charge, doesn’t acknowledge it’s plugged in, left it plugged up overnight, still will not power on. Was I sold a phone with a completely drained battery? Any ideas ?

Never have had as much trouble with a phone. Voices go out for a few seconds, then come back. Annoying

The only thing I would say about best buys return policy is that it needs to be extended

Upgrade to the xs I wish I had good phone but quality of the phone sucks