Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,934 reviews
Rated 5 out of 5 stars
Great phone with a easy to use interface.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I got the iPhone Xs for my wife for Christmas. Her iPhone 7 was damaged and I decided to upgrade her phone. I thought it was going to be an issue with her knowing the finger print scanner was replace Face ID. But after using the phone for a few days she quickly was able to adapt to the new features in ios12
Pros:
easy to use interface
Face ID
camera
battery life
wireless charging
Cons:
Expensive
really refeltive
still wish it had a finger print scanner
This review is from Apple - iPhone XS 256GB - Gold (AT&T)
I would recommend this to a friend
Rated 5 out of 5 stars
Awesome phone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Chose this one to upgrade my 6S. Love the bigger display, especially the clarity. Compared to the clarity of the XR, I had to go with the XS. I adjusted quickly to losing the home button. I’m glad I made this purchase.
This review is from Apple - iPhone XS 64GB - Gold (Verizon)
I would recommend this to a friend
Rated 5 out of 5 stars
Great!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I’m upgrading to the XS from an iPhone 7. Plenty of new features to list, cameras are great, the phone itself feels really good in hand. The price tag however always makes me question the future. I’m keeping this phone for the next couple of years or at least until it gets a new face lift.
This review is from Apple - iPhone XS 256GB - Silver (AT&T)
I would recommend this to a friend
Rated 5 out of 5 stars
Pretty Great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This phone is great overall. Def takes getting used to when using the screen swiping commands instead of home button I honestly don’t really notice it’s gone now. I will say having a popsocket is helpful because the phone is way heavier than the 7 and it gives you more of a grip. The phone is very fast and screen is bright. I feel like the battery lasts longer too
This review is from Apple - iPhone XS 256GB
I would recommend this to a friend
Rated 5 out of 5 stars
Beautiful and Sleek and Fast
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely love this phone. Much more powerful than my previous 6s. I had reservations about the Face ID but now can’t live without it. Works well in low light and is even faster than the finger ID on my previous phone. Camera is stunning and it puts the iPhone X to shame.
Very pleased
This review is from Apple - iPhone XS 512GB
I would recommend this to a friend
Rated 5 out of 5 stars
Sleek and powerful
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely love this phone. Much more powerful than my previous 6s. I had reservations about the Face ID but now can’t live without it. Works well in low light and is even faster than the finger ID on my previous phone. Camera is stunning and it puts the iPhone X to shame.
Very pleased!
This review is from Apple - iPhone XS 256GB - Space Gray (Unlocked)
I would recommend this to a friend
Rated 5 out of 5 stars
Love it
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the new facial recognition ability as well as being able to charge wirelessly and the boot up speed, thanks to the guys at Best Buy for helping my wife transferring her data to her new phone!
This review is from Apple - iPhone XS 64GB
I would recommend this to a friend
Rated 5 out of 5 stars
Great browser , storage and phone build up ...
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I am really enjoying using this my latest “ baby on board “ phone. Mostly the SIRI LEVELS...
It’s a GREAT experience for sure.
Am still learning my new phone tho.
This review is from Apple - iPhone XS 256GB
I would recommend this to a friend
Rated 5 out of 5 stars
The quality of camera is lit.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the way how it work and fast. It’s better than Samsung.
This review is from Apple - iPhone XS 64GB
I would recommend this to a friend
Rated 4 out of 5 stars
Amazing Phone with only one Drawback
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The iPhone XS is essentailly the PERFECTED iPhone X. It’s display is beautiful. It’s bright (though I wish it was brighter) very vivid, bold, and sharp. The camera is outstanding and as usual, iOS is very smooth. The A12 chip dishes out almost unbeatable performance. It also packs a 5.8 inch screen (larger than the 5.5 inch of the plus model iPhones) into a much smaller body. If the XS Max is too big for you, this phone is still very excellent. It also starts out at only 64gb of storage. For me, 64 gigabytes is more than enough, but for other users they may need to get the 256 or 512gb version.
Pros:
-Amazing Screen
-Very Fast
-Good Form Factor
-Beautiful Camera
-Gold finish is GORGEOUS
-Gigabit-class LTE is fast
Cons:
-Battery life is not amazing
-Expensive
-Screen is not incredibly bright (hard to see outdoors)
Summary: Overall, the iPhone XS is an exceptional phone. If you are someone who needs more battery life I would advise getting the Apple XS battery case. But for the average user, I think this will easily get you through the day. The camera provides great color accuracy and almost professional-quality video and beautiful photos. Almost nothing can make this phone stutter, and iOS is very smooth.
Is it worth it over the XR?
In my opinion yes. The XR is $250 cheaper with the same main camera, same chip, and slightly larger scree, but it has many drawbacks. I think the OLED display, telephoto lens, gigabit-class LTE, pretty stainless steel bands, and IP68 water resistance over the IP67 of the XR are worth it. But know that if you can’t afford that extra $250, the XR is still a great phone with a beautiful LCD display. Below are some photos I took with the XS.
This review is from Apple - iPhone XS 64GB - Gold (Verizon)
I would recommend this to a friend
Rated 5 out of 5 stars
Takes great pictures
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Very easy to keep thieves from stealing your phone.
This review is from Apple - iPhone XS 64GB - Space Gray (Universal - Internal Use Only)
I would recommend this to a friend
Rated 5 out of 5 stars
XS is for Christmas
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought one for my daughter for Christmas.
The customer service was
Outstanding
This review is from Apple - iPhone XS 256GB - Silver (Verizon)
I would recommend this to a friend
Rated 5 out of 5 stars
Very easy to use
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Takes beautiful pictures and very easy to use. Will fit in coat pocket.
This review is from Apple - iPhone XS 256GB
I would recommend this to a friend
Rated 5 out of 5 stars
Love the new iPhone xS
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This has got to be the most beautiful easy to use practical phone ever!!!
This review is from Apple - iPhone XS 64GB - Space Gray (Sprint)
I would recommend this to a friend
Rated 5 out of 5 stars
Best Apple IPhone yet !!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I chose Phone the best phone overall : Size , Camera , looks etc
This review is from Apple - iPhone XS 256GB - Space Gray (Unlocked)
I would recommend this to a friend
Rated 5 out of 5 stars
Wow, just wow
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This reviewer received promo considerations or sweepstakes entry for writing a review.
To preface my review, I upgraded from an iphone 6. Therefore, this phone has been an eye opener! I can’t get over how fast everything works. Toggling between home screens, and between apps is smooth and unbelievably fast. The battery lasts way longer than I expected (it’s 9pm and at 85%, with me using it through the day). The OLED screen is super bright, even when I have it on about 1/5 brightness, and the colors so rich. And I really like that although the screen itself is a lot bigger than its predecessors (the 6, 7, 8), the phone is almost the same size. I’ve never wanted to go with one of the massive “Plus” phones just to have a bigger screen, and the full screen/no home button/minimum bevel accomplishes this. Also, despite what other have said, I don’t think the notch is a problem at all.
As for some other specific features:
Face ID—spot on. This will recognize my face ALWAYS, even with glasses on. It even reads my face in the dark with nothing on but the backlight of the phone (e.g. if I want to check the time or something in the middle of the night). And to see if I could throw it off, I have had a few people try to open it, which it wouldn’t do (excellent). It won’t even unlock with eyes closed (I tried!)
Camera—hard to compare to iphone 6, as this is light years ahead. Loving the 2x lens and portrait modes. The ability to edit portrait mode photos after the fact, and change f-stops to control the bokeh is mind- boggling for a phone. Selfies still seem a little grainy, but only when all the way zoomed in, but the rear facing camera is taking fantastic photos. Great low light capabilities, and video is SO much improved. Very clear shots.
Finally (I could go on and on), the lack of home button—
I know there are many critics of this, but let me tell you, use it for a day, and you don’t even notice. I wasn’t a huge fan of the fingerprint ID (I have notoriously difficult-to-read fingerprints so it didn’t always work anyways), and the ability to just swipe up to go back to home is just as easy. You can also adjust your accessibility settings to create a “virtual home button” if you really want, but I don’t see it as necessary.
Bottom line: it is super expensive, but I’m finding that this is worth the upgrade.
This review is from Apple - iPhone XS 64GB - Gold (Verizon)
I would recommend this to a friend
Rated 2 out of 5 stars
Iphone XS
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
IPhone XS great phone. My son just recently upgraded to the newest version. Though always paying for xtra storage and MG space. Never cracked screen but don't let it fall flat on its back. You have to replace the whole motherboard.
This review is from Apple - iPhone XS 64GB - Silver (AT&T)
I would recommend this to a friend
Rated 5 out of 5 stars
Worth it!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had my XS for two weeks now. It is my first new phone since the iPhone6. So it’s definitely an upgrade.
It takes outstanding video and pictures. I took a trip to Las Vegas and was very pleased with the way the pics turned out. The stereo sound on video recordings is crystal clear.
Swipe guestures took maybe a day to get use to. Now it feels natural. Face ID is nice. There is only one time that I miss the fingerprint scanner. Is when your using it laying on a flat surface, and the phone times out. You then have to pick the phone up so it can look at you. That, or type in the password. But it’s just a minimal annoyance.
All in all, the battery life is great, it gets me through the entire day. The display is beautiful. And the form factor of the XS is perfect for me.
If you are on the fence because of the cost, I was too. But I don’t regret the purchase at all. I highly recommend.
This review is from Apple - iPhone XS 256GB - Silver (AT&T)
I would recommend this to a friend
Rated 5 out of 5 stars
Great Camera, Faster Phone, lots of storage
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I upgraded from an iPhone 6s 64gb. There is a big difference between these two phones. I was very happy with my 6s and wasn't going to upgrade but a great deal was offered ($700 off) and I couldn't resist.
The Pros:
The best (and most obvious) difference between the 6s and the Xs is the camera. So much better, faster, and has more features. It makes me feel like a better photographer when all I have are better tools.
The phone is so much faster as well. Everything feels fresh and snappy. Apps load faster, it boots up and shuts down faster, etc.
The screen is better quality, although in my day-to-day I don't notice that as much but when looking at fine details in pictures, videos, etc. I do notice it.
Obviously going from 64gb to 256gb of storage is a very noticeable change for me as well. I love not having to worry about space.
The Cons:
The cost. Obviously. Apply charges a lot of money for their products. My experience with Apple has made me feel it is worth it. They don't sell your data like Google and others, their hardware is built to last. Even though I feel it is worth it, I still feel it is expensive.
It still needs a screen protector and a case. They say it is the strongest screen and body and meets a higher military grade protection from water.... but when you spend $1100 on something you carry around everywhere you want it safe.
This review is from Apple - iPhone XS 256GB - Space Gray (AT&T)
I would recommend this to a friend
Rated 5 out of 5 stars
A great phone all around!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I held on to my iPhone 6s as long as I could but the battery life was beginning to fade quickly so I finally decided to upgrade to the Xs. This phone is so fun and easy to use! I thought not having a home button would make it harder to control but everything is very smooth and easily accessible. The facial recognition is great and very smart, the camera is clear and takes great pictures, and the speaker has nice volume and great quality sound. The phone is also more durable than any other phone I’ve had and I finally feel comfortable using a light case with no screen protector instead of an otter box. I also love how long the battery lasts! I can use my phone all day long and still have about 30-40% at the end of the day.
This review is from Apple - iPhone XS 64GB - Space Gray (Verizon)