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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 3,934 reviews
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has bigger screen and Face ID. Takes beautiful pictures. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricey but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from an iPhone 6 and couldn’t be more pleased. I love the face recognition and home swipe features - faster than the fingerprint sensor and home button. I considered the iPhone XR due to price, but wanted the Super Retina display and I have no regrets. Best Buy made the transition so easy - great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade from iPhone 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast - long battery - beautiful screen - very happy with choice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade from an Iphone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the camera pictures and quality. Front and back! Enjoying the extra features of the system without the home button. Takes a while to get used to but after a few days it becomes natural. My personal favorite feature is saving passwords on websites and apps and unlocking with your face recognition. I took advantage of a sale for this Iphone and pleased with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Iphone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Easy to use. Love the bigger/full screen. Fast. Great camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What an upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from an iPhone 6 to the XS and am blown away. All of the concerns I had regarding the no button on the XS have been silenced. The facial recognition is fast and reliable. You just have to learn a couple new swipe moves and you are good. Camera is unbelievable, Apple hit a homerun with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone-recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Easy to set up and so many great features. Amazing camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! So much storage! Great size and screen is excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade from my iPhone SEW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new and much larger and clearer screen size allowing me to do tasks I was not able to do or did not enjoy doing such as reading my Kindle. Camera is fantastic especially the portrait mode. I've used expensive camera's before and the camera on this phone is just as good if not better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade From SE!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last year, my iPhone SE had broken unexpectedly and I was in need for a new phone and after researching, I was hoping to get this one. I managed to get it on sale and now I don't even really miss my SE! Its so easy to use with the face ID and knowing I have so much extra storage puts my mind at ease when taking photos and installing apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone Xs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast processer; beautiful screen; east to use; cool facial recognition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loads of cool feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone!!! I previously owned the 6S plus and chose to not upgrade to the 7 or 8 or the X; I figured a newer better model would come out soon. I'm so glad that I waited. The portrait effects/filters are awesome, the measuring app is amazing and the cool filters for picture taking through the message app is the coolest; I love the "comic book" and "animoji" filters. Overall it responds well, its sleek and the pics come out amazing (professional looking). This is by far the best phone i've ever had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone but its gonna cost you.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgrade from a Iphone 7 to the XS and at first was thinking if it was worth the upgrade. Let me say this, it is and the difference between to two phone is significant. It is pretty crazy to think of how the XS could be so different, but the upgrade for made sense. This might not be true for everyone but if your can afford the cost and want to upgrade go for it YOLO.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new iPhone X max! Fast, easy to use, plenty of storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with the speed, storage and simplicity of the iPhone Xs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A powerhouse at a great deal!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came from the iPhone X 64GB to this phone. It's not a huge upgrade. But it is slightly faster, there is a few more camera features added with the latest update, battery life is better and face id is even faster. Also, they were running a special where I got the 512GB for the same price as the 256GB. So score! I'm completely happy with my upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the battery life Screen resolution Camera easy to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the screen without the home button!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought I’d be ok without the home button. Like how the whole screen is now usable. Just have to get used to always have my face to unlock. I’ll miss the convenience of using different fingers. I upgraded from the iPhone 7. I can appreciate the bigger sharper screen. Great camera!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size of the screen. The eye recognition and the camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old iPhone 5. I know ancient but it was paid for and worked. It was time for a new phone though and my kids told me I had to get an iPhone so we could facetime and still share locations. I relented and so far am glad I did. I got the 256mb and I'm super happy with all the space. It is quick and has a great screen. Don't miss the home button at all.

    I would recommend this to a friend
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