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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 3,934 reviews
  • Rated 5 out of 5 stars

    Face recognition is amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do a lot of manual labor occasionally wearing down fingerprints or wearing bandaids on fingers needed to open my previous iPhones. So the face recognition feature is perfect! My other favorite feature is the retina screen. I can even see the screen in bright sunlight wearing polarized sunglasses! As always, I love the my iPhone XS!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing camera great battery life, faster as anything out there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone once you get used to it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Precious to this phone I had the iPhone 6s. I like that this new phone has a larger screen (without being the max) and while you don’t have the button at the bottom of the earphone port your face recognition & Bluetooth solves those previous issues. I think the speakers on this phone are better than the 6s too. Good phone overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A really great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a step up from the phone I have been using (Pixel) in regards to speed and ease of use. It interacts with and connects to other devices smoothly and intuitively. I am using the Microsoft business suite of programs on it without any significant negative issues. I am happy to be back with Apple for my cell phone hardware. It’s just better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny, Me and my family have been iPhone purchasers for quite some time now and this is by far the best iPhone we’ve ever had. Camera is incredible, speed is incredible, clarity is even better. Several new features you will love this phone, I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the upgraded camera & extra storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the upgraded camera & extra storage & larger size phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple has hit it out of the park again with the iPhone XS. I purchased this from an iPhone X and it has been very snappy in performance and with battery life, despite the information that the battery life would be less or on par with the X. The battery life is similar to the X but I am not noticing any draining at all. Overall a solid product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Great new features! Love the larger screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my wife's phone. She is a retired photographer and was looking for a high quality camera to carry instead of the the traditional camera body and lenses. This fills the that need. Coupled with the brilliant screen, fast processor, light control and editing features. Also it is a great phone and handles games with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick response, great photo features, excellent battery

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Coming from a 7 Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only regret would be that I did not get the XS Max (I couldn’t justify the extra $100). While the screen of the XS is bigger than that of a Plus, the screen is actually just longer and narrower, therefore when playing certain apps in landscape mode, the screen is even smaller than the Plus because there is a black border on the bottom of the screen to show the swipe up to home gesture. Other than that, the camera is great and the gestures make me not miss the home button at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and speed. Very clear and awesome camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very excitedly to get the new iPhone XS. It has been great since then , battery life is relative better , for my usage habit, I easily get 2 days. screen is awesome and bright , I keep brightness to 50% and still can see comfortably. Face id is awesome , makes it easy to unlock. Speakers are great as well. Over all great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and fits perfect in my purse. Good pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect phone for my purposes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the bigger screen and better camera. Longer battery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, great camera, lots of storage. Best iPhone yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Great iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would agree with most that the price on the iPhone is increasing beyond the relative technological improvements. However, like most Apple products, you know that you're getting quality for your money. This iPhone XS is no exception. Great build quality, beautiful device, reliable software, blazing fast. That's Apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the Xs from the 6s and I can’t believe how far these phones have come. Load times for apps is almost instantaneous and the battery lasts all day with heavy usage! Definitely a must if it’s been a few years since your last phone. Also like the water resistance when I have the phone in the holder on my motorcycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great screen size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    October 24, 2018 cbarn from Illinois, USA I upgraded from the 8 plus, the screen size seems the same since it goes to the edges of the phone. I like the size and the functionality is improved, because now I can reach the entire screen using one hand. The phone also seems to function faster. I love the improved camera, too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is my forth iPhone and they continue to get better and better. This one is definitely faster than my previous phone. I love the processor, look and feel, and features. I thought the face ID was going to be hard to get used to but it only took me about a half of a day. It's slick though so it really needs a case.

    I would recommend this to a friend
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