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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 3,934 reviews
  • Rated 5 out of 5 stars

    Best iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time I purchased a current iPhone model. In the past I always buy the previous model. I am very content with the features, size the design of this phone. I recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my iPhone 6 plus to the XS this year and I am very pleased with the performance. The battery life is much longer, the screen is brighter and the facial recognition is convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade to my old iPhone 6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I would miss that home button and finger print sensor, but no. Face ID works great, it opens up with a glance. Camera & photo functionality is light years ahead the 6.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the iPhone xs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's The perfect size for fitting in my pocket and purse. I love the updates, and the pictures come out great. I would recommend this phone to anyone who is looking to get an upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is the perfect size for my small hands. It has a really great camera. I recently went to New York and I took great pictures of the city. I highly recommend this phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a 6S, the battery life is much improved. Screen looks great, and I love the Face ID. Although not cheap, it was worth the upgrade, and the extra space was needed by my wife.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple All The Way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a difficult time adjusting to not having a home button initially (coming from having the iPhone 7), but I love the facial recognition. Camera quality and screen clarity is A+.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is light and fast. It’s different from the previous iPhone models, but I like it. It’s easy to use and looks nice. Although it is a bit pricey, the camera quality is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Screen is just the right size Not too large

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used all the features on this phone yet but it seems to process quicker than old phone. Battery life has been better than old phone. I’ve only charged it 3 times in the past week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for an upgrade for my IPhone SE. Still wanted a small phone that could fit in my pocket but with all the latest features and lots of memory. Love this new IPhone XS!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple did it again! The Xs is a nice upgrade from my iPhone 7. Screen is big enough that I didn’t need to get the Xs plus, live the portrait picture filter. Camera overall is very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This phone is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are so many cool features to this phone! The camera is outstanding and takes beautiful pictures! The facial recognition is so convenient and picks up at almost any angle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone ever!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so afraid of losing the home button amongst other things and now I could say that I hated the home button all along and never knew it. I own two phones so I now have the iPhone xs max and an iPhone 7 Plus and now I’m hating the 7 plus because I’m so in love with the XS max. Has awesome FaceTime features, the anamojis are a blast, I can answer FaceTime in comic book mode and I don’t have to look my best it’s the coolest thing. I’m getting ready to get rid of my 7 plus now because the xs max is their best phone yet!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Switched from Android

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a Samsung Galaxy for the longest time. I feel like I just joined the 21st century. Phone works amazingly fast, great camera and connectivity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a loyal apple user, this phone does not disappoint. The camera quality is far better than my 7 plus was capable of and I love that the screen is bigger, yet the phone is smaller.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iphonexs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sleek design better camera and so far good battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my new iPhone Xs. I had my 6 plus for nearly 4 years and it was a solid phone. Glad I finally did it as the Xs takes incredible pictures and the speed is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional pictures and videos. The battery last the longestbout of any iphone so far. The little extras are what makes it great#

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous phone was a 6S so loving that the XS is so much faster! The only thing I don’t like is face recognition. The thumbprint worked so much better. Face recognition is about 50% at best. I’ve deleted and added my face multiple times but nothing seems to improve its efficacy. I’ve had to change my passwords on bank and credit cards multiple times due to too many attempts to sign on - super frustrating!! I wish they would bring back the thumbprint !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to switch from old iPhone 6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was leary to switch from my old iPhone 6 because the home button was gone....not a problem at all. The Face ID is a nice feature too...plus the camera is fabulous!

    I would recommend this to a friend
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