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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 3,934 reviews
  • Rated 5 out of 5 stars

    Favorite iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone 6 was suffering from too many glitches, so it was time to upgrade. This is my favorite iPhone so far. Getting used to the new screen and lack of home button took a few tries, but the functionality is definitely an improvement, especially when I need to work on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If u like Apple...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome phone, if you like Apple and are willing to pay the Apple Tax. I am thrilled with this phone. It is a substantial upgrade from my old 6 plus. I don’t miss the home button at all, and Face ID is pretty seamless. Most of the time you hardly know it is even there. I bought a car last year and insisted it have CarPlay. It was hugely disappointing and buggy as heck with my old phone but now it works really smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. Great size. Love the swipe motion in place of the home button. Great pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone and camera!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to learn the new format without the home button. I love the size and the camera is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally caved and I’m happy I did

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bigger screen, better everything. Glad to finally have my storage space. Loving the camera!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and camera. Easy to use. Love the 256gb. Upgraded features are amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone SE had broken back in 2019 and I decided to get this phone to replace it. It was a bit hard to get used to the bigger size at first, but now I can't imagine having a smaller phone again. Though it has had a few issues since getting it, all the good outweighs the bad. Plus, I still have quite a lot of storage left. I recommend this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very cool!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Led screen is unreal! The screen goes all the way to the edge of the phone. Camera is awesome! Didn’t know if I would like it without the main button on the front. After about five minutes. Realized should of been this way the whole time. Only bad thing. I wouldn’t even say it’s a con. But the whole phone is glass! Very fragile! Feel like I’m holding a crystal egg! Get the Apple insurance and get a good case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade over 7 plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying the larger screen but smaller body. It’s faster than the 7 and Face ID is a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster chip, better camera, awesome resolution. But little pricey! Also got Apple warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying everything about this phone! Speed, pic quality, and larger screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ohone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Great pics! Cool face recognition. Sleek sassy lil phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Increased storage & better camera a plus. Drawback is getting used to no home button.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone overall. Love the color.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone overall is great. The speed, memory, camera and overall appearance is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I upgraded!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest concern was Apple Pay as I travel a lot and liked the convenience of the fingerprint to pay. The face recognition didn’t appeal to me but I’m getting used to it. Basically, you double click the side button to pay and then the facial scan. Added steps but not as annoying as anticipated. Other than that, the battery life is much better and everything seems to run more smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for less than a week but love it so far. Of course I was using an iPhone 6 before, so this is obviously a big improvement - especially with screen clarity and taking pictures. I bought it on sale, but still think that it's overpriced for what I would have paid for a Samsung Galaxy. Unfortunately the sale-priced Galaxy that I wanted was sold out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pictures

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, faster than my iPhone 8, and the battery lasts longer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact phone, very fast and great resolution, camera is excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great improvement fro prior model. Great camera, better battery, and faster processor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It is fast, the screen is nice and large and the camera is amazing.

    I would recommend this to a friend
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