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Apple - iPhone XS 256GB - Silver (AT&T)-Front_Standard

Apple - iPhone XS 256GB - Silver (AT&T)

Model: MT982LL/ASKU: 6009650

Customer rating

Rating 4.8 out of 5 stars with 725 reviews

97%
would recommend to a friend

Expert rating

Rating 4.4 out of 5 stars with 23 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 725 Reviews
  • Rating: 5 out of 5 stars

    Photos are fantastic!

    Posted
    MisterE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my first IPhone. It is nothing short of amazing, especially when comparing it to all of the android phones I’ve had. I am a bit of a tech guy and take time to research how something works prior to evaluating it. I can say that the camera on this phone is truly exceptional in good lighting. I took sample photos with a semi professional DSLR and compared the photos to the iphones. I then sampled people to see which photo they thought was from a phone. Every person got it wrong and thought the phone pictures were from my DSLR. Keep in mind that there are limitations and when blowing up a photo to poster size it’ll be clear which is from a semi pro camera. Let’s be honest though, the majority of photos will never leave the phone or will be used for social media in which case you cannot tell the difference. In low light the phone still takes really great photos but its still limited by the small sensor and won’t compete with a larger camera sensor. Video recorded with the phone is 4K and when using 30fps it also records hdr. It’s amazing how well the video is able to resolve detail in the shadows and highlights without losing detail. The video is also well stabilized with little to no shake when walking. The performance of the phone when in use is super smooth. There are no delays when switching apps and everything opens quickly. I’ve had 20 apps open at once and it never slowed down. There’s no waiting when opening an app or trying to use the camera either which is great. No missed shots. The battery lasts all day with normal use. I will end the day with about 15 percent battery left and I use my phone a lot. Like all day. Wireless charging works perfectly with my Samsung wireless charger. The phone has some nice weight to it that makes it feel really high quality. It is slippery though so a case might be needed. Face I.D. works quickly and often my phone is unlocked before I look at the screen. It does need to be aimed almost directly in front of you to work though. It does work in all lighting conditions. The phone is super stable with none of the buggy and laggy operation I had with Android. I’ll be sticking with apple for quite a while. I know this phone is expensive but find it to be very worth it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Camera, Faster Phone, lots of storage

    Posted
    jaybos
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I upgraded from an iPhone 6s 64gb. There is a big difference between these two phones. I was very happy with my 6s and wasn't going to upgrade but a great deal was offered ($700 off) and I couldn't resist. The Pros: The best (and most obvious) difference between the 6s and the Xs is the camera. So much better, faster, and has more features. It makes me feel like a better photographer when all I have are better tools. The phone is so much faster as well. Everything feels fresh and snappy. Apps load faster, it boots up and shuts down faster, etc. The screen is better quality, although in my day-to-day I don't notice that as much but when looking at fine details in pictures, videos, etc. I do notice it. Obviously going from 64gb to 256gb of storage is a very noticeable change for me as well. I love not having to worry about space. The Cons: The cost. Obviously. Apply charges a lot of money for their products. My experience with Apple has made me feel it is worth it. They don't sell your data like Google and others, their hardware is built to last. Even though I feel it is worth it, I still feel it is expensive. It still needs a screen protector and a case. They say it is the strongest screen and body and meets a higher military grade protection from water.... but when you spend $1100 on something you carry around everywhere you want it safe.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It’s pretty awesome minus the warranty claim

    Posted
    DonJon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this around Black Friday as an upgrade from my 6S. Anything new is always better, usually. It’s much faster than my 6S and it has more features, some of which I won’t use. The phone screen is slightly bigger than my 6S, which is fine and battery life seems to be about the same with the time spent on my phone. The battery probably won’t go an entire day with daily web surfing, shipping, emailing, texting, calls, and listening to music here and there. The camera is much better and the portrait mode is a real game changer if you get a chance to use it and edit the photo. The speakers are also much louder before I forget. Not bad sound quality. I wish they didn’t get rid of the home button. This Face ID thing is annoying if you don’t have look directly in the camera. It works, but I don’t care for it. Lastly the only things that I noticed and don’t care for is that one month after buying this phone the vibration motor died and it had to be fixed under warranty at no cost. I wish they would have replaced it. I don’t care that it was a replacement part. It’s no longer a new to me; more like refurbished and I had to reload all of my data and settings. The other issue was that I was unable to connect to a public WiFi the other day while someone I was with could do it just fine on her iPhone X. I troubleshot it, but no luck. It works otherwise.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent top-of-the-line phone

    Posted
    waspman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My daughter traded in* her iPhone 8 for the iPhone XS mainly for the better camera features including portrait mode. (Technically, she had to mail her i8 to a specific address but it was effectively a trade-in.) First, our family is not into the love-hate nonsense between users of Samsung and users of Apple. Our family has stuck with Apple products because we have had success with them--always. We own some Samsung products and my son-in-law has a Samsung phone. They are also good products. Second, we were surprised by the amount we still had to pay to get the i8 payments off our bill. Given the short amount of time, we expected the payoff was going to be more with the trade-in. Now since having the iPhone XS, my daughter likes size and feel of it over the i8. She also likes the display a bit more as well. All in all, the i8 had all the features she needs as a dentist but she is an avid user of the camera and she was disappointed from Day One the i8 did not have portrait mode. (The larger sized i8 does have it and maybe this is where she made the wrong assumption.) Despite this mistake being a costly one, she is very happy with all of the feature differences the iXS has over the i8. As a point of reference, our family rarely makes this kind of move. I went from an i4 to an i7. My wife--who like my daughter uses her iPhone professionally--went from an i6 to an i8. I'm not a fan of the rising prices of phones or paying these things off in installments, but these products are top notch and the iXS is no exception.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth it!

    Posted
    Scott73

    I have had my XS for two weeks now. It is my first new phone since the iPhone6. So it’s definitely an upgrade. It takes outstanding video and pictures. I took a trip to Las Vegas and was very pleased with the way the pics turned out. The stereo sound on video recordings is crystal clear. Swipe guestures took maybe a day to get use to. Now it feels natural. Face ID is nice. There is only one time that I miss the fingerprint scanner. Is when your using it laying on a flat surface, and the phone times out. You then have to pick the phone up so it can look at you. That, or type in the password. But it’s just a minimal annoyance. All in all, the battery life is great, it gets me through the entire day. The display is beautiful. And the form factor of the XS is perfect for me. If you are on the fence because of the cost, I was too. But I don’t regret the purchase at all. I highly recommend.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent performance, camera, design

    Posted
    m4shooter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I finally gave up on Android and my Samsung Note 9 after purchasing a 2018 MacBook Pro. I wasn't displeased with my Note 8, but the iPhone just works. My only gripe with the iPhone and iOS for that matter is the fact they there is no included secure folder. Samsung really has the leg up by allowing users to have a secure section of their phone to run apps, and store data. I can get over the idea of not having flash storage on the iPhone because of the storage sizes you can purchase, but not having a legitimate secure storage area is mind-blowing. I store plenty of documents on my phone for quick access at work that I would prefer to keep in a secure folder. I know the iPhone encryption is better than its competitors but that doesn't stop someone from flipping through your entire phone when they have access to it. Overall, the iPhone XS is a great upgrade if you are coming from an older iPhone. I am not sure I would have upgraded had I had an iPhone X though. The lack of a home button and Touch ID was a concern to me, but Face ID is so great that it really is a nonissue. Do not fear the lack of Touch ID. You will soon forget it ever existed with this phone.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    SOS/DD

    Posted
    MrN2itiv
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    As an iPhone user for almost a decade; I have to say I’m disappointed in Apple’s “innovations”. I got this phone as an “upgrade” to my prior iPhone 7, which has honestly been the most reliable phone I’ve ever had. At this point I’m wondering why I got this new phone, and the only reason I haven’t returned it is the ridiculous restocking fee. The new features of this device compared with prior versions are gimmicks and toys at best. And they aren’t even very interesting toys. The Face ID thing is silly. It takes longer to unlock than my 7 did to just use the fingerprint reader. For typical adult use (read not screwing around playing games) if it is any faster than the 7, it’s negligible at best. In other words, if you have a recent model iPhone and don’t have issues with it, save yourself some money and stick to what you have. You aren’t missing anything important.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    a leap in size, but full of benefits

    Posted
    JCCB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I loved the size of the iPhone 4S, whined a little when I had to upsize to the 5S, and held steady as long as I could with the SE. Finally it was time to get a newer model phone, and I really, really, really didn't want to upgrade because all the models are so much larger than the SE. I'm still getting used to the size (I feel like I'm talking on a phablet), but the features of the XS are just so good, it's easy to forget that it's a large body. It's lightning fast, the facial recognition spoiled me right away, and I don't miss the home button. The only thing I wish they'd done differently is to not put the volume buttons directly across from the power button. While holding it in one hand and trying to turn the volume up, I frequently take a screenshot or find the phone is ready to power down because pushing against one button requires equal force from the other side, which is the power button. Otherwise, I'm greatly enjoying my upgrade.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is a BOSS mobile phone by any measure

    Posted
    David
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this phone for my daughter for Xmas to replace her aging iPhone 6. The craftsmanship of Apple products like this one continues to amaze me. Some folks like to criticize Apple for sometimes coming late to the party with technology that has already been available for a while. Fact is, Apple usually continues to lead in mobile phone innovation, but when they do add features that already exist in other products, they nearly always up the game and do it better. Classic Apple is to improve upon an existing concept (like they did with music players, mobile phones, computers, etc). It is for this reason that finally letting go of the physical Home button and the old-style earphone jack have been painless and smooth. It is that "oh, I see" moment you experience when you actually use the product and realize the reason for the changes makes absolute sense. Super fast, smooth, and fluid and packing all the latest tech from Apple in terms of gaming, camera, video, AI, AR, etc.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Upgraded from iPhone 6 Plus

    Posted
    F138Flyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall the phone is very good. Quite the leap from iPhone 6 Plus that I used for over 3 years. Faster processing for apps, better camera and ease of use are great. Reason for the 4 star rating is due to rapid decline in battery life compared to my older iPhone. Even though I have followed every recommendation such as turning off background refresh and every other trick I found on Apple websites. Find that it “burns” through battery life a lot quicker for same amount of useage as the iPhone 6 Plus. Not so sure the upgrade was needed and feel I could have got by another year on that iPhone 6 Plus. If you really need an upgrade and have the money the phone is a great upgrade. May want to consider upgrade to the XS Max for better battery life.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast and sleek!

    Posted
    WhoDat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Waited on a new iphone upgraded from a 7 plus. This phone is so much faster and better looking overall. Having more screen real estate was a big difference. Thought not having a home button would suck but its so fast and once you learn the gestures around the phone its so smooth. Facial recognition is lightning quick and helps me login to any app even when I'm in bed with the lights off it works 97% of the time. Never would I recommend getting the 64GB made that mistaker before and now I enjoy having all of my pictures and videos on hand 24/7. Overall this one is worth the upgrade if you're coming from a 7/7plus can't justify getting a Xs if you already have an X though.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good - but it should be for the price

    Posted
    YaFatha
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am an iPhone user, so when my 6 started to die and I had let my AppleCare lapse, I bought a new XS. I am still getting used to it and am having to re-enter some app info as you always do, but I like it just fine. That's why I gave it 4 stars - I am more than averagely pleased with it (as I should be for the price) but it does not set the world on fire. I would have been ALMOST as happy with getting my 6 replaced, although this one is definitely faster and has a nicer camera, etc. I am pretty sure I like iPhone better than an Android, so i stayed with iPhone for now. I always appreciate the great, unbiased advice and top notch service I get at BestBuy in purchasing the right model and making the transition. That is a key point of value for me because it makes the transition much easier, so I try to patronize their brick-and-mortar stores.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best iPhone to do date

    Posted
    Stanislav
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    iPhone XS is the best smartphone of 2018! Before my new XS I had Samsung Galaxy s6 edge for almost 3.5 years. I bought it back in May 2015. I was very happy with my old phone, but after 3 years the system start slowing down and I stopped receiving Software updates. Back in January 2018 I bought my wife an iPhone X and I really liked X's fast processor and the True Tone screen. She was convincing me to buy an iPhone and change to Apple products. I finally made a decision in the beginning of October and purchased my first iPhone! I tried XS Max, but felt it was too big, so I bought XS instead and never looked back. I love all the features and awesome specs! Great screen, speedy processor and amazing camera! Highly recommend iPhone XS

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Beautiful phone, I prefer the home button

    Posted
    MrGoldfish
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Picked up the XS about a week after launch, mainly due to peer pressure. I wanted to wait for the XR, but the fear of the low resolution screen made me fork over the big bucks for the XS. I was loving the phone for all of four days until I got a notification claiming my Face ID was not working. I checked it out, and my front camera stopped working too. I took it back and got an 8+. Sure, it's missing the solid stainless steel frame, gorgeous full screen display, and might not be quite as fast, but the home button works, and the 16:9 ratio is more comfortable for me to use. If you purchase an XS I'd recommend the Apple Care package, spend a few hundred and you'll be covered if/when the phone fails.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I was on the fence, but not anymore!! Get one!

    Posted
    Vwboy76
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was on the fence about the new cost of the iPhone XS. But decided to gift it a shot. Well, I’ve had it a week and I will say, I’m loving it! Compared to my iPhone 7Plus, it’s quicker, clearer, more user friendly! Not having a home button is a little weird, but I’m getting used to the new features. For people not quite phone savvy, take an online class on using it. There are so many features that figuring it out on your own will be difficult. Get some help, you’ll be glad you did. Seniors who are looking to get this, well, there is a lot to learn, don’t be discouraged. It takes time, but you will love how easy this is to use. Fun for all ages and really great photo features! Enjoy everyone!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast and Fluid + Incredible Camera

    Posted
    AbeFromanOfChicago
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I moved from an iPhone 7 Plus to the XS and really don’t regret a thing. While the larger screen of an XS Max is definitely enticing, the sheer size of those plus sized phones in the pocket and hand makes them pretty cumbersome at times. The form factor of the XS seems just right to me and the overall performance on this thing is incredible. So far I have not experienced any lag and everything just seems fluid and responsive as you would expect. It’s almost so fluid that you somewhat take it for granted. The camera is very fast to open, focus and takes great pictures in most lighting situations.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product - Great Customer Service

    Posted
    HappyCustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It was with some dread that I finally conceded it was “now or never” time to get a new iPhone. I both dreaded and feared the process. But, from the first moment Anna, the Best Buy Sales Associate, answered all questions very patiently and provided such an excellent buying experience. As for my new iPhone XS, I could not be happier. Not only was the whole buying experience made “painless” by such an exceptional sales associate, the phone itself, has also far exceeded my expectations!!! Five-Star service from Anna at Best Buy and a Five-Star product in the iPhone XS. I just could not be happier!!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great phone with a easy to use interface.

    Posted
    Tkiller
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got the iPhone Xs for my wife for Christmas. Her iPhone 7 was damaged and I decided to upgrade her phone. I thought it was going to be an issue with her knowing the finger print scanner was replace Face ID. But after using the phone for a few days she quickly was able to adapt to the new features in ios12 Pros: easy to use interface Face ID camera battery life wireless charging Cons: Expensive really refeltive still wish it had a finger print scanner

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Apple delivers!

    Posted
    Halo9x
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I’ve had my Gold Xs for a week and couldn’t be happier with it. The size is just right. I just spent 5 days in DC taking pictures in all kinds of conditions and it has performed very well as I expected it would. I traded up from an 8+ which was also a very good phone but after a year I was getting tired of the large size. I find I like the FaceID much better than I expected. It works!!! I particularly like that it works for passwords which is fantastic. Speed is great. All in all, I’m very happy with the Xs. Apple has hit it out of the ballpark!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Beats My Iphone 5

    Posted
    100pr00f
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Im coming from the Iphone 5 and this phone at first was to big. Now the Iphone 5 is to small. The not having a home button was easy to get use too and I enjoy it more just swiping up on the phone. The phone is fast, Face detection is almost instant. Camera is great. I would like to see a longer Distance the Face ID can detect and True wireless charging over the Air. If your an Iphone User I say go play with one in store. Down Side of these new phones are the Price. Coming from the 5 which i paid $200 for with contract is far gone now.

    I would recommend this to a friend