Customer Ratings & Reviews

Familiar yet notable upgrades to speed, cam, and many new features. No home button, took 2 days to adjust but ok now. I miss seeing the battery life percent at a glance.

If you're using Apple services and work inside its ecosystem, this is the best phone you can get. Works seamlessly with other Apple products such as laptops and iPads.

I had help right away as soon as I walked up to the counter to look at a phone. I told the guy what I wanted and he had me ready to go in less than 15 mins hassle free.

Bought the new iPhone XS to replace my iPhone 6. The improvement is dramatic. The screen is clear and vivid. Battery life is great, I can use all day on a single charge.

Since it is the holidays, Apple had to have a "new" IPhone....does pretty much what the old IPhone did...just a slightly better camera... So..if your current IPhone does what you want or need then wait until Apple produces something actually "new" before buying

I upgraded primarily because I wanted a better camera on my phone to take pictures of my toddler...asked and answered! The live functionality is particularly neat...

The new iPhone is a real gem and to me, the upgrade was worth it. The only drawback is call dropping which I think is the carrier ATT. My iPhone x has the same problem,

Great iPhone with even better features. Like not having a home button and swipe to access fuctions. Great camera with many useful features is a plus. Good battery life.

I love this phone. The layout makes so much sense and I still can’t believe how long my battery lasts. Speakers are great as well. And of course, the camera is amazing.

My new Xs is really a step up from the old iPhone 6.I really love the facial recognition.It works great.Does take a little getting use to not having the home button.

I love the new phone... super sweet with lightning fast processor...still finding new things that it can do everyday

The screen resolution is amazing. This phone is fast and Picture quality is amazing. This is a major upgrade from my iPhone 8. Extremely pleased with this purchase.

The XS is another good step forward for the iphone.

Upgraded from an a 6s. Was concerned about lossing the button but glad I upgraded. I got use to no button after a few days and the facial recognition works perfect.

So far iPhone XS has been good. Definitely different getting use to the way the phone works. But seems to be great ! Also little hesitant on scanning my face. Lol

I’ve had a iPhone 6 Plus for years now . It was time to upgrade and I’m definitely loving my new iPhone . It has great features and the picture quality is amazing .

If you are an IPhone user or thinking of trying one, this is the one to get. You will not be disappointed and you will never want any other phone. It’s that good.

iPhone XS has exceeded my expectations. And as always, so did the folks at Best Buy. Knowledgeable and friendly I will never go anywhere else. Natasha was superb!

I didn’t want to get a new phone, but my old one died and forced my hand—and I love it. LOVE the OLED display, which by itself, makes this phone a worthy purchase!

Picked up the XS about a week after launch, mainly due to peer pressure. I wanted to wait for the XR, but the fear of the low resolution screen made me fork over the big bucks for the XS. I was loving the phone for all of four days until I got a notification claiming my Face ID was not working. I checked it out, and my front camera stopped working too. I took it back and got an 8+. Sure, it's missing the solid stainless steel frame, gorgeous full screen display, and might not be quite as fast, but the home button works, and the 16:9 ratio is more comfortable for me to use. If you purchase an XS I'd recommend the Apple Care package, spend a few hundred and you'll be covered if/when the phone fails.