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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3934 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 3,934 reviews
  • Rated 5 out of 5 stars

    Great iPhone and awesome upgrades

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from an iPhone 6s to the new XS and wow what a difference. Went in store for the upgrade, everything went smooth. Had the phone 2 weeks and no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was reluctant to upgrade my iPhone 6. Finally did. And glad. But I wish Apple would give a smaller iPhone like the Old SE, but with everything XS has.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased with unexpected purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to my local Best Buy store just to look at upgrading to IPhone 8 walked out with XS. Great customer service, favorable discounts, and excellent product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t know if I’d like not having the home button, but the Face ID works great & within a day the new commands were 2nd nature. Have really enjoyed using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    readiness

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the most momentary gifts that you may share with deareat one, anytime, always available at BestBuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone to date.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has vastly improved camera with great features and selfies that no longer look like selfies. All of the functions are much faster and the screen is super clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son likes the phone

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son (21) purchased this. He is very happy with it. Uses it many hours each day, No problem after 11 month of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Apple Phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the phone but it was too small for me. I returned it and purchased the XS Max. Beautiful phone! Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Apple products. The features have been easy to adjust to. My last phone was very reliable and I expect this will be even better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would tell anyone wanting to upgrade from 6/7/8 that now is the time. Pictures are amazing with or without filters. Functions like a well oiled machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone best price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing much to say ... excellent phone and great service. The help to select the phone was great and the availability of the phone was immediate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is different, but after you get past the learning curve you will enjoy it. The phone is smaller than the 7+ I had but the screen is almost as big.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great upgrade from the 6s fast , really like the facial recognition and don’t miss the button. Great to have Dual ability for cell service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and very nice camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge upgrade to the 6s Plus. Apps that used to chug on the 6s fly on this phone. The new screen tech takes little time to get used to but I like it overall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Phone But had an issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my phone and it locked up shortly after leaving the store. I couldn't even power it off and back on. Had to do a hard reset on it for it so resume working. Haven't had any problems since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son upgraded his phone from and iPhone 6s. It works perfectly for daily usage and aloud cheaper than the new iPhones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what is expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone has all of the features I loved about previous iPhone, with the addition of a really awesome camera. It’s just the upgrade I was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Switched from android to iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the switch and absolutely love it. I’ve always had android and was worried of course but it has been great so far and I honestly can’t complain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing. The face recognition is really the coolest thing. The camera is also really great! I love no home button. Just a great phone overall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting the iPhone Xs was already a huge step and I needed to have the protection. The otter box isn’t too bulky and fits like a glove. My only issue is the light color rim got dirty th first week from putting my phone in my jeans pocket. I’m not a fan of black cases so I know this is normal from experience.

    I would recommend this to a friend