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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 3,934 reviews
  • Rated 5 out of 5 stars

    Good phone for a teen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone for my teenager daughter and she is enjoying it. She takes a lot of pictures and keeps dates in her phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third iPhone I had purchased from Best Buy and I loved everything about the experience and I also love the new phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from iPhone 7 to this XS. So far loving it. It will take time to get used to home screen and app clearing. Also used to home button being the bottom of the phone. Unless you look at the ends first, there is nothing on the face to distinguish top from bottom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone Xs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Iphone, love the no home button and like that it came in a smaller size too. Overall was easy set up and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had not upgraded iPhone in couple years. Very impressed with this one. Facial recognition and camera are my favorite. Worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect phone to upgrade to after having a 6s and the battery life and picture quality and camera are excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no problems with the new phone so far except for losing WiFi here and there. Other than that the phone has been great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been going strong for over a year! Get a good case and protection screen and you're good to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s easier to manage w one hand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the iPhone storage. I would recommend Best Buy! I plan to buy a product for my senior mother.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the iPhone 6s for a very long time but upgrading to this new phone was great it is convienet not to big and not to small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad that I upgraded to the iPhone XS. This is also my 2nd time doing it through bestbuy, Always reliable with no gimmicks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been waiting two years to up grade my phone and I must say I’m definitely enpressed everything you could want in a iPhone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent phone and I would recommend it to all of my family and friends that might be in the market for a new phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my wife since I have the XS max. Pretty much the same phone just physically smaller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It was easy to get adjusted to the new design. Glad I finally splurged!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent price and product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the iphone x for my wife and i loved it i want to get me one now and with the best buy credit card makes it way easier

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    At the edge of usable size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having used this phone for a few weeks, its a similar experience to each time I’ve stepped up in size with an iPhone, but this time truly feels like the max usable size for my hands. Features are typically apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my son. Went from an iPhone 8 to this and we are very happy so far with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always had the iPhone. I didn’t intend to get the xs but after I broke my X I decided to get the new one and love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my iphone . Would'nt buy anything else .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Apple products and this iPhone does not disappoint . Great phone and does everything I expected . Very user friendly .

    I would recommend this to a friend