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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 3,934 reviews
  • Rated 5 out of 5 stars

    Loving it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Apple products and this is no different. Moving from IPhon X to this isn’t a big leap in functionality, but always fun.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very competent and friendly service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mellisa was very competent, friendly and knowledgeable when I bought an iPhone. I very much appreciated the assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is amazing. Camera is amazing. Everything about this new iphone is amazing. love everything on it. Best one yet!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IF YOU COMPARE THIS IPHONE WITH OTHERS YOU CAN SEE THE DIFFERENCE WITH THE CAMERA , THE DEFINITION OF THE PICTURES ARE AMAZING

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend this phone over the iPhone XR even though it’s a little more priced it’s worth the few hundred bucks more!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been great with the new phone. I like the quality as well. The best investment ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone can't go wrong

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kid's most recent phone upgrade. Does everything an iphone should. Happy kid, no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my son and he loves it! He had the 8 before this and he says he is glad he was able to get the upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone. I upgraded finally from a 6s Plus. I love all the enhanced features. Should have upgraded sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone and pictures!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Pictures come out excellent. Excellent speed on the processor. No complaints whatsoever! Highly recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Knows Phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tempted to not put on a case because the glass back has such a good grip..........but $1k phone, probably a good idea.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What you would expect from Apple. Upgrade from a 7 plus. Screen was the same size as the plus but phone overall is smaller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to take video of my son wrestling. I’ve had trouble getting good video that doesn’t blur. The video on this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the phone and it was available in the configuration/color I wanted for the best price at Best Buy !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Camera so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWESOME camera and great screen size. Still getting used to all new functions, but had SE before...this is MUCH better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fiance loves this phone! Great deal on basically clearance for being a year and a half old

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my new phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase of the year! Thanks best buy for making it a smooth and easy purchase. You staff was very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple is always the best!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best value phone. Strong front glass, good luck with the back glass if you drop it without case on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the right price! Traded my iPhone 11 Pro Max for this. It’s the better deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone the best iPhone by far. Love the full screen picture and all the new features of the phone

    I would recommend this to a friend