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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 3,934 reviews
  • Rated 5 out of 5 stars

    Best iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easily the best iPhone to ever come out.. camera quality is amazing, facial recognition is fast and easy to use with every app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big step up from last generation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best iPhone yet. Face ID is a great feature. Screen is huge and I have no complaints about it. Wireless charging is a huge plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If don't don't already have an x model then this would be a good purchase but if you already have an X, it isn't worth the upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy I purchased this phone. The phone is very fast. The battery last all day and the photos are perfect for my business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned an iPhone since the 4s. Up until now, that has been my favorite. The camera is superior, it’s fast, with a great display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera and all the new features are awesome. There is no fingerprint usage but I am getting use to the face recognition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgrade every 2 years. I was worried I might not like it as much as my 7+ for screen size but is just as big and easier to hold.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was only a upgrade for my sister from her iPhone 8. Besides the new features embedded into the X’s, my sister definitely likes the speed and upgrade in the camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great user experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gestures make the phone use feel more natural, especially if you are upgrading from an older device. Amazing camera and super fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have loved the new iPhone so far. Amazing camera and everything runs smooth. It having the home button takes some getting used too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great display quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just moved up from the iphone 7, the XS is leaps ahead of my old phkne. Larger screen, quick loads, and better picture quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did Not Disappoint

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 5th iPhone and they do just keep getting better. Beautiful screen and processes zip along quickly. I'm still hooked!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the style! This phone has a great camera and sharp colors. Easy to navigate and customize. Great upgrade from my iPhone 6!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This an uncomplicated phone that is easy to use. I like the convenience of the facial recognition to unlock the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone overall. Love the color.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my 17 year old son and he loves it. Its easy to use and access everything he needs. He loves the camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great in all ways so far!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m enjoying my new XS with its bright screen and long-lasting battery. Moving to this phone was seamless (thank you iCloud and the excellent Best Buy associates!!). The only thing that took time to work was my voicemail (but it restored perfectly even after they said I would lose all old content). This phone is easy and just big enough to not be too big (still fits in workout gear side-pockets!!). Call clarity is great and Apple Pay just takes a minute to learn the new procedure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone on the market!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything from the screen size to the HD quality screen and the camera is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are an iPhone/Apple fan, this phone is for you. I recently upgraded from an iPhone 6s and I must say this one hits every note in terms of form, fit and function. Initially, I wasn't happy that this iPhone didn't have finger print scanner to unlock the phone but the face ID scan works perfect. If you're deciding between an iPhone X and Xs. I would go with the Xs because of it's upgrades.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was going to get a XR but none in stock. Bought this one and am very pleased. Solid, quality screen, easy to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from an iPhone 7 this a great upgrade. The screen is such a an upgrade over the standard LCD. It is loads faster also.

    I would recommend this to a friend