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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 3,934 reviews
  • Rated 5 out of 5 stars

    iPhone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the iPhone XS from an iPhone 6. It is taking me some time to get used to the weight and dimensions of this phone compared to the 6. The clarity and size of the screen is as good as advertised. I have also found the scrolling to be more smooth and effortless. So far I am happy w/ my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited until my old phone was on it's last legs before I made myself buy a new one. Picked this model due to a recommendation from a family member. Loving my new IPhone. The camera is so much better than my old phone and the clarity on the XS is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited until this phone went on sale after the 11 came out. It was over $300 cheaper than the comparable 11 model. Its awesome, much better than the old 8 I had. It didn't take long to get used to not having a home button, and face ID works well. Battery life is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My wife is happy with this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was purchased for my wife to use in place of the Pixel she was using. She is very happy with the photo management software and camera. When she is happy, I am happy. I would recommend this to any guy who is the IT person in the family because it just works better than the other brands out there.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good choice but pricey

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a bit of getting used to but overall it is a great phone. The camera is great. I love the size! I can actually see it well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love love this phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can put two SIM cards on one iPhone (w Verizon). Solves my problem of having to carry personal & work cell phones. Beautiful & clear display. Incredible battery life. Water immersion built in. Wonderful clarity - & all those apps!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last iPhone I had was the 7+ and it was great. I loved it. Went back to android and regretted it for 2 years. But this phone makes up for it. It is A LOT better than I thought it would be. Definitely would buy again. My fiancé loved it so much she decided to upgrade as soon as she can.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my my sister this phone and she is really enjoying it. The larger screen surface makes it look luxurious. Also great screen quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I has a difficult time choosing between the X and the X max. I decided to try the X first and see if there was a notable difference in size - I had the 7+ prior...it was cheaper and I couldn't be happier. I didn't need to return/upgrade for the max, at all. Very happy with this phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase I’ve made this year

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this phone! Does everything I need with quick response! Makes my life so much easier. Very user friendly, not complicated to figure out, and has high security, in case someone that is not supposed to have it got ahold of it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Apple iPhones finest!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say??? It’s Apples top iPhone on the market today. Fast processor, plenty of storage. Great quality. Well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yaaass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wel I was rolling around with 7s so there’s that... but this phone looks and feels great. I had to adjust to no home button and other changes, and it’s a quick google search if you need help. The camera is awesome. The Animoji’s make me smile. I love all things apple so there ya go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XS. Is superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying the phone I thought not having to home button would be a problem. But I soon found out it makes things so much easier and faster The phone has a terrific fluid flow to it. I only have to say if your going from a 7 or lower like I did you’ll be amazed at the speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Apple and love my Xs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey have been a fan of Apple for a long time. It was fine for an upgrade because my 7+ was on its last days. I didn’t know if I would like not having the home button, but once I got use to it being gone I don’t think I will ever go back, the gestures are so intuitive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Note 8. Had software issues and had it replaced 3 times. Decided it was time for a switch. So I went with the xs and love it. Have had it for about 3 weeks now. A smaller phone by far. Has great battery life. I get at least 18hrs and still have 10-15% left when I Go to charge it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had the 6S and was in need of an upgrade. Really liking this phone so far. The updated tech makes for a quick and smooth experience running and switching between apps. I’m also liking the FaceID. Would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Disappointed customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy to get my phone on a tax free weekend. Not at all happy with the service. After the purchase I was told to make an appointment and I would be shown how to operate my phone and it would be activated. When I called for an appointment I was told the earliest I could be seen was last of August or first of September I felt 3 weeks was not the appropriate length of time for activation etc. Was told take or leave it. Would have returned phone but found out I would have to pay a restocking fee. Best Buy will not be a store I will shop in the future. I hope you will instruct employees that saying “take it or leave it “ isn’t good for customers relations

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Wonderful choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size of the phone. And the camera Is great. I wish the battery lasted longer on these phones. 256 gb is a perfect size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very nice present for anyone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my dad and after few days of using it, he said he loved it and worth every penny. I think the screen really made a different as he has issue reading from his previous phone, the iPhone 6. Overall a nice present and sure it would make anyone you give it to happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took some getting used to not having a home button, but otherwise this is a great phone. Great resolution on the screen. Held up very well for my vacation out of the country. I’m an iPhone fan anyway, but this has to be the best phone that I have owned so far.

    I would recommend this to a friend