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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 3,934 reviews
  • Rated 5 out of 5 stars

    Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen and sound are incredible with the XS. I haven’t put all the new features to use such as the Animoji’s, but it’s a nice upgrade and I enjoy the larger screen. I am disappointed the screen won’t rotate for Google Maps the way it did on the 6 (handy when the phone is charging in the car). It is an expensive phone. Some friends had congratulated me on my accomplishments in fantasy football this season. Otherwise, I probably would not have made the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic phone!! Fast, secure, and the size is finally perfect in my medium sized hands! The notch at the top doesn’t bother me at all, which I did not except!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is by far the best apple phone yet! I enjoy that it’s a tad bigger than the 8 but not as big as the plus/max. I am purchasing one for the whole family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple phones are the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functional, durable, and very attractive. The battery life is great. Apple is the best at providing a product that matches what the customer is desiring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone runs so many applications daily very smooth!! The camera and display is amazing. This phone is worth it’s price and I plan on keeping it for years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect sized iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want something that will fit perfectly in your pocket, look no further than the 5.8" iPhone. It also has all of the bells and whistles of the larger 6.5".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the iphone 7 and by 9am would already be at 10% battery. Since buying the new phone I have not had to charge it through out the day like I did with my 7

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Typical Apple Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works right out of the box and setup was the easiest I’ve gone through as I have upgraded over the years. Camera is wonderful and the screen terrific.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it finally went on sale and it's such a great phone. The speed and clarity of the screen is unbelievable. I had the Iphone 7 and am glad I upgraded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was between the XS and the XS-Max. The screen of the XS is actually a little bit bigger than the iphone 8 Plus so I actually like the size of this one better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is what it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone, but wish it was just a bit smaller as I switched from an iPhone 6. Some of the new features are great! Hope this lasts just as long as my 6 did!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. The battery life is great. The camera is awesome. The screen clarity is beautiful. I was reluctant about the no home button but it took 5 minutes to get used to. Facial recognition works wonderful. I would recommend this device to anyone. My only complaint is I paid cash therefor the device was not removed from the box and set up in store. I asked for the space gray and the sales rep provided me the rose gold. Didn't realize until I got home. Considering the phone I had at the time no longer functioned without being plugged into power, I dint have much choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE MY NEW PHONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING new phone. Like the facial recognition. It works really well. Haven't really used the camera yet but looking forward to seeing the quality of pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone 10xs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the iphone 10xs is awesome and replaced my iphone 6s plus which was still in great shape just battery getting weak. the pictures on this phone are incredible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Face Identification and wireless charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting used to the face ID instead of fingerprint takes time. It is very quick. I have concerns about the speed-sometimes I don't want it to log on so fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like that it has face recognition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the face recognition, it allows only me to see who has sent me a notification. I like that it doesn’t allow you to receive notifications while driving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Significant Upgrade from IPhone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The IPhone XS is a significant upgrade from my old IPhone 7. Screen is beautiful and apps zip with the new processor. A must have if you have an older IPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A perfect upgrade!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the Iphone 6 to the XS, it's a wonderful upgrade. From the fingerprint scan to the face I.D., it cannot get easier. I'm happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera is phenomenal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There isn’t words to describe how awesome the camera is on the new iPhone! I switched from the iPhone 7 and it’s a huge difference definitely worth the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xs is worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge upgrade from my iPhone 6. Best Buy was able to switch all data over and besides taking a day to get used to no Home button, it was an easy transition.

    I would recommend this to a friend