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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers love the iPhone XS 256GB's camera quality and screen size, frequently praising its ease of use and Face ID features. Positive feedback also highlights the device's performance and storage capacity, although some find the price to be high. A few users mentioned the phone's weight and the absence of a headphone jack as drawbacks. The lack of a home button was a point of contention for some, while others appreciated its absence.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 3,934 reviews
  • Rated 5 out of 5 stars

    iPhone XS Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone! If you love iPhone this is the way to go. It’s a perfect size and clarity is outstanding!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This upgrade to my iPhone 7 has been a great one albeit expensive but worth it. Has enough memory to shoot family videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xs is worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am new to the IPhones but I’m sold. The only thing different I would have done is get the Max for a little bigger screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone replaced an old iPhone 7. So far no complaints, it is very fast and OLED screen very clear and vivid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone replaced an old iPhone 7. So far no complaints, it is very fast and OLED screen very clear and vivid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hoping this phone will serve me well for manyyears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate hate hate changing phones, so when I upgrade, I get the latest one available so I won’t have to do it again any time soon. I haven’t figured out how to best use the camera yet, not obvious how to use all the great features. I bought this at Best Buy rather than the apple store or thru my carrier because I could use my Best Buy credit card for 5% off, which is more than I could get anywhere else. 5% is better than nothing, especially when you’re spending upwards of $1G.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accidentally broke my phone right before work shift at hospital so had less than two hours to get something figured out. With a Friends help, Was able to very easily purchase new phone online through Best Buy, pick up phone in the store within 30 minutes and had it activated and set up on my plan not long after that. Very quick and efficient and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it - super intuitive and fast. Was on the fence about getting the max size but the xs is perfect for those on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my fiancé and it’s awesome. Lasted about two years and still going strong

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It look’s awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works well until you try to turn it off. Without the home button, you have to holld the side button down and then try to scroll up on the home scree! Good luck! I have battled with SIRI all evening! I gave up and am going to let it turn itself off!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is excellent for pictures, tons of options and extras that some of the other iPhones don’t have. User friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciate the login speed with facial recognitio.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an iPhone 7 before this model. I’ve doubled my storage and more quickly beer able to login to various apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. I needed an upgrade from my 5c. Especially like the facial recognition feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iPhone and I love it. The features are great and the battery life so much better than my old android.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it!! Easy to use!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had IPhone6 and was a bit concerned in upgrading to a no home button phone but it was an easy transition!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone XS is a super product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was torn at first between the Iphone XS and XR as the XR is much cheaper. However, what sold me on spending the extra money was the Super Retina OLED display that is much sharper and displays better colors then the Liquid Retina LCD panel on the XR. The real reason I spent the extra money was for the 2X optical zoom camera lens on the XS. All of my photos taken on my old Iphone always seemed so far away. The 2X optical zoom really makes a difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing camera!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new iPhone! Got to replace my iPhone 7 and it’s my favorite one yet. Photo quality is outstanding!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from the 7 to the XS. There is a huge difference in camera and screen quality. Don’t know if there is much of a difference from the X. Apple was smart is releasing the xr also. From what I have seen the XR is up to the same quality with better price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Lots of memory and just the right size — not too big and not too small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than my iPhone 6s. The battery lasts much longer and I received from Best Buy much quicker than estimated.

    I would recommend this to a friend